DescriptionIntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Manager System Engineering today with Mission Hospital.BenefitsMission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)Note: Eligibility for benefits may vary by location.Come join our team as a Manager System Engineering. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!Job Summary and QualificationsThe Manager of Systems Engineering provides technical and managerial leadership in the design, planning, operation, maintenance, and advanced troubleshooting of server administration. This position ensures continuity and alignment of the division’s server administration direction and plans with HCA’s corporate IT&S strategies, division IT&S strategic plans, and facility needs, and participates in architecting the division’s server infrastructure and in the development of guidelines, procedures, and standards.The Manager of Systems Engineering requires subject matter knowledge across server-based technologies, services, and components. This position must stay abreast of latest technology developments to ensure service levels proactively meet or exceed corporate and division requirements and service level agreements with key stakeholders and vendors.DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Responsible for technical and managerial leadership in establishing goals and priorities, design, planning, day-to-day operation, maintenance, and advanced troubleshooting.
Meets with corporate, division, and facility-level leadership teams, as needed, to align strategy, services, and coordinate any required implementation activities.
Trains, supervises, manages, and develops staff.
Responsible for personnel management, conducts performance reviews, competency development, and coaches staff.
Builds and maintains relationships with business operations, IT&S leaders, and vendors.
Participates in resource planning and allocates resources to meet goals of the functional area, IT&S goals and business priorities.
Organizes, plans, assigns, and monitors completion of work.
Ensures all systems adhere to established HCA policies, procedures, and standards.
Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met.
Assists the director in the development of the budget and develops project cost estimates for division and/or facilities.
Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries.
Interfaces with outside organizations and special interest groups.
Implements, monitors, and supports servers and storage environments for all centralized division equipment.
Provides operational applications support.
Ensures that service resources are assigned for the timely resolution of software/hardware problems (infrastructure, desktop, storage environments, etc.).
Supports the ongoing maintenance of servers and storage devices by ensuring (1) up-to-date software releases, (2) maintenance of back-ups, (3) maintenance of DR plan and testing.
Maintains and supports division and facility level desktop server and storage environments.
Provides 24x7 on-call support in troubleshooting, coordinating, escalating to ensure the recovery of failed components or equipment.
Develops and maintains procedures for equipment installation and configuration support.
Provides innovative ideas and approaches that improve availability of HCA systems.
Coordinates the sharing of best practice models, and policies & procedures related to server administration.
Participates in activities to improve departmental and organizational performance.
Works closely with RDC staff to support division systems or equipment physically located at the RDC.
Establishes and maintains relationships with outside vendors of IT&S products, professional organizations, contract employees, co-ops, external auditors, and consultants.
Participates in the development of corporate and division-level standards, policies, and procedures; ensures support of standards, policies, and procedures at the division level.
Maintains and protects confidentiality with regard to all aspects of patient care.
Adheres to Code of Conduct and Mission & Value Statement.
Performs other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Requires a strong knowledge of supported server, applications, network, security systems, virus protection, and hardware configuration.
Strength in statistical or analytical tools for systems monitoring.
Knowledge of technology, networks, and data architecture.
Demonstrated ability to proactively identify needs, manage resources, and multi-task.
Require advanced reasoning, math, and language skills.
Ability to communicate effectively verbally and in writing.
Demonstrated customer orientation.
Proficiency in Microsoft Office applications and others as required.
EDUCATION
Bachelor’s degree required.
Advanced reasoning, math, and language competencies.
Continuing education in area of specialization; appropriate certifications based on area of specialization.
EXPERIENCE
5-7 years of experience in area of specialization, with at least 3 years experience as a systems or network administrator in an IT environment.
A thorough knowledge and understanding of current and emerging technologies
The ability to manage and oversee large projects based on project management experience and competencies
Experience in large, complex organization or corporate structured environment
Demonstrated strength in team leadership and direct supervision
Strong leadership and management skills
Demonstrated experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency, and service excellence
Ability to work in stressful situations
Competency in basic PC use and required tools
ITG (https://hcahealthcare.com/) transforms healthcare and gives people healthier tomorrows . We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward . We do this by seeking, embracing, developing, and delivering technology for patient care.HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.HCA Healthcare Co-FounderIf you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Manager System Engineering opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
