CONTRACT: 1ST SHIFT
LOCATION: ASHEVILLE, NC
The main function of an enrollment representative is to interact with customers to provide information in response to inquiries about health-related products and services and to handle and resolve complaints. A typical enrollment representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Identify additional needs customers may have and help them to upgrade products or services. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software.
MS Office Proficient
Excellent data entry skills using complex systems
Ability to navigate multiple applications
Experience with SalesForce or similar CRM
Education/Experience: High school diploma or GED preferred. 2 to 4 years of customer service related experience required.