At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Dairy ClerkDepartment: DairyFLSA: Non-ExemptGeneral FunctionResponsible for rotating and replenishing merchandise and ensuring highest quality standards are met. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.Core Competencies
Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism
Reporting RelationsAccountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home; Dairy Department ManagerPositions that Report to you: NonePrimary Duties and Responsibilities
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: (examples include)
escorting them to the products they’re looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Rotates and replenishes merchandise and ensures highest quality standards are met.
Unloads trucks and places product in appropriate storage area.
Faces merchandise.
Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
Builds end caps display and fills through the week as necessary.
Orders product and supply that is requested by department manager
Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities
Participates in the physical inventories (monthly and quarterly).
Checks invoices against delivered product when asked.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required
Knowledge, Skills, Abilities and Worker Characteristics:
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do simple addition and subtraction; copying figures, counting and recording
Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
Education and ExperienceLess than high school or equivalent experience and six months or less of similar or related experience.Physical Requirements
Must be physically able to perform medium work exerting up to 50 pounds of force frequently; and up to 10 pounds of force constantly to move objects.
Visual requirements include clarity of vision at a distance of less than 20 inches to less than 20 feet, with or without correction; depth perception.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working ConditionsThis position is exposed to noise and temperature extremes continuously, dirt and dampness frequently, and occasionally exposed to equipment movement hazards. This is a fast paced work environment.Equipment Used to Perform JobBox cutter, two wheeler, ice cream carts, milk dollies, cash register, intercom, calculator, pallet jack, RPM.ContactsHas daily contact with suppliers/vendors and customers.ConfidentialityNoneAre you ready to smile, apply today.
