Driver License Examiner IPrint (https://www.governmentjobs.com/careers/northcarolina/jobs/newprint/4680924) ApplyDriver License Examiner ISalary$31,200.00 - $50,298.00 AnnuallyLocation Buncombe County, NCJob TypePermanent Full-TimeJob Number24-12383DepartmentDept of TransportationDivisionDivision of Motor VehiclesOpening Date10/08/2024Closing Date10/14/2024 11:59 PM EasternJob Class TitleDriver License Examiner IPosition Number60030268SectionDMV/Driver Service District 7Work LocationBuncombeSalary GradeNC03
Description
Benefits
Questions
Description of WorkSalary Grade: NC03 / Salary Range: $31,200 - $50,298 This is an anticipated vacancy. This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities. This posting is accepting applications for position 60030268 located in the ASHEVILLE Driver License Office. North Carolina Department of Transportation (NCDOT) is committed to attracting and retaining high quality talent and developing career tracks that strengthen our organization while allowing employees to build satisfying careers. Join the diverse talent community at NCDOT in a variety of jobs, including engineering, IT, public transportation, financial management, research, and many other positions across the state. When you work for North Carolina, you can rely upon a culture that values collaboration, creativity, innovation, diversity, and teamwork; the ability to impact positive change for the citizens of North Carolina; and benefit options that will enhance your quality of life, health, wellness, and future. We are currently looking for Driver License Examiners. You will be responsible for administering eligibility tests, evaluating people applying for classified Driver License, Commercial Driver License, Learners permits and ID cards. Dealing with high volume of transactions, you will use your first-class customer service skills to confirm applicant's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observing/evaluating driving skills by riding with the customer in their personal vehicle on a road test in all types of weather. You will serve as a public advisor to identify any possible health concerns with drivers, advise customers of adjunct service programs available, and ensure applicant data and court ordered information is entered accurately into internal system for reporting. You are the face of the DMV and serve an important role to reduce wait times and improve customer service. Ensuring we meet our mission of providing for customers in other offices, flexibility to travel during the day and overnight on short notice may be required. If you have a passion for customer service and are open to a flexible work schedule, then we encourage you to apply. .Knowledge, Skills and Abilities / CompetenciesApplicants must submit an application that clearly reflects work experience that demonstrates the following:
Experience explaining policy, procedure and/or laws to educate customers or the public.
Customer service experience (friendly, enthusiastic attitude who enjoy serving customers) with a diverse clientele.
Knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems.
Experience in evaluation of information or documents to make determinations for actions.
Experience working as a collaborative team player using problem-solving skills to work out solutions for delivery.
Experience composing written communication using typing skills.
Additional Expectations:
A typing test may be administered when interviews are conducted.
Experience with collection and disbursement of cash is helpful.
Must attend, complete, and pass a certification training requiring overnight stay Monday-Friday for 4 - 7 weeks
Minimum Education and Experience RequirementsSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.Graduation from high school and the demonstrated possession of knowledges, skills, and abilities gained through at least two years of clerical, administrative, or paraprofessional experience involving the resolution of varied public contact situations which include interviewing and/or explaining information of considerable detail; or an equivalent combination of training and experience.Necessary Special Qualification:Possession of a valid North Carolina Driver License. Must have a valid N.C. Driver License with no suspensions or revocations within the past 10 years in any state for any motor vehicle related offense and no more than 5 active points. This position is considered “covered” under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees.Supplemental and Contact InformationSharon Ashe 919-615-7231Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.NOTE: For temporary, contract or other supplemental staffing appointments:There are no paid leave, retirement or other benefits associated with these appointment types.For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.01 I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.
Yes
No
02
The North Carolina Department of Transportation requires that your application include all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept "See Attached" or Resumes in lieu of completing the "Education" and "Work Experience" sections of the online application.
I understand that I will not be considered for employment with the NCDOT if I submit an incomplete application.
03
This and the 3 questions that follow it pertain to necessary qualifying conditions all candidates must meet in order to be considered for a Driver License Examiner Position: Are you able to meet all federal medical requirements and qualify/retain a Commercial Driver License?
Yes
No
04
Do you have any suspensions/revocations within the last 10 years on your driver license?
Yes
No
05
Do you have more than 5 active points on your driver license? (Active points are the result of a traffic offense.
Yes
No
06
What is your driver license number?
07
What state issued your driver license?
08
A name-based and fingerprint-based criminal history record check and a motor vehicle record check will be completed on selected applicants. Are you willing to submit to a criminal history record check and a motor vehicle record check?
Yes
No
09
If selected for a position, are you available and will you attend 4 - 7 weeks of certification training requiring overnight stay Monday-Friday?
Yes
No
10
Which of the following best describes your level of experience explaining policy, procedure and/or laws to educate customers or the public?
None
Less than 1 Years
1-2 years
2-3 years
3 or more years
11
Describes examples of your experience explaining policy, procedure and/or laws to educate customers or the public.
12
Which of the following best describes your level of customer service experience (friendly, enthusiastic attitude who enjoy serving customers) with a diverse clientele?
None
Less than 1 Year
1-2 years
2-3 years
3 or more years
13
Describe examples of your customer service experience (friendly, enthusiastic attitude who enjoy serving customers) with a diverse clientele.
14
Which of the following best describes your level of knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems?
None
Limited
Intermediate
Advanced
15
Please describe example(s) of your experience utilizing databases and quick learning of internal systems.
16
Which of the following best describes your experience in evaluation of information or documents to make determinations for actions?
None
Less than 1 Year
1-2 years
2-3 years
3 or more years
17
Please describe example(s) of your experience in evaluation of information or documents to make determinations for actions.
18
Which of the following best describes your level of experience working as a collaborative team player using problem-solving skills to work out solutions for delivery?
None
Less than 1 Year
1-2 years
2-3 years
3 or more years
19
Describe examples of your experience working as a collaborative team player using problem-solving skills to work out solutions for delivery.
20
Which of the following best describes your level of experience composing written communication using typing skills?
None
Less than 1 Year
1-2 years
2-3 years
3 or more years
21
Describe examples of your experience composing written communication using typing skills.
Required Question
AgencyState of North CarolinaAddressNOTE: Apply to the department listed on postingAn Equal Opportunity Employer, North Carolina, State GovernmentWebsitehttp://www.oshr.nc.gov/jobs/index.htmlApplyPlease verify your email addressVerify Email
