The Client Relationship Executive is responsible for facilitating the day-to-day
communication between our clients and our laboratories, ensuring exceptional
client experience, and performing tasks within the various login departments. Tasks include
sample receipt and processing, interaction with clients, and reviewing and
submitting of reports.Essential Duties and Responsibilities:Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.Advise walk-in clients about service information and project preparation.Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.Unpack shipments and document receipt of sample.Update client and project data records in LIMS and CRM software systems.Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.Ability to assist with administrative tasks as necessary.Regular attendance and punctualityCollect samples from on-site drop boxOrganize and record samplesData entry into LIMSMaintenance of the department and lab, including stocking supplies and housekeepingReview analytical reports quickly and accuratelyScan and send out reports in a timely mannerConduct all activities in a safe and efficient mannerPerform other duties as assignedLogin of all samples in a timely mannerLabel of all samplesQC of samples/projects prior to sending into the laboratoryInteract with clients and answer incoming phone callsReport status information to clientscontact clients for clarification of analysis requested
