Job Family: Information TechnologyReq ID: 409796Who We AreBuild a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.About The JobThe Business Systems Analyst works within the Enterprise Business Systems team. The Enterprise Business Systems team’s goal in the company is to enable internal teams to do their jobs more efficiently and effectively using enterprise applications and data. This is a techno-functional role that will be instrumental in configuring and extending SaaS applications that serve internal departments.What You’ll Be Doing:
Help drive SaaS system implementations for the services, support & customer success functions (e.g. CRM, Service Desk & Knowledgebase, Omni-Channel Support, Experience Cloud (Community), Customer Success Automation, Professional Services Automation, etc.)
Research system functionality of existing SaaS software (e.g. Salesforce Service Cloud, (SFDC), Certinia, Salesforce Billing, Avalara etc.)
Assist with backlog definition and prioritization by partnering with internal departments to understand the need of the business
Build prototypes in sandboxes through a mix of configuration and UI-based automations
Analyze data to inform systems functionality needs
Create documentation on new system functionality
Resolve L2/L3 tickets
Contribute to identifying scalable solutions in existing systems and/or implementing new systems
Perform QA testing
What You Need:
6 years + experience implementing / configuring SaaS applications (CRM, PSA, CSM, ERP etc.)
5 years + experience as a systems analyst or systems administration
Hands on experience building SFDC Workflows, Process Builders or Flows
Analytical thinking and problem solving
Ability to learn new systems quickly
Lots of curiosity and a drive to solve problems through technology
Strong sense of ownership to figure things out
Detail orientated with the ability to understand both the user problem and technical solution
Ability to document the business case and requirements
Strong communication skills with the ability to work with business analysts and vendors to document possible solutions
Strong documentation etiquette to clearly define both the problem and the solution
Outstanding customer service skills and proven multitasking capabilities
Preferred Skills:
Experience supporting enterprise systems such as CRM’s and ERP’s with a preference for demonstrated experience in SFDC Experience Cloud (Community), Salesforce Billing, Avalara, Certinia, Sage Intacct or similar
Salesforce Lightning components experience a plus
SQL and/or Apex experience a plus
Ticket management software such as Jira, ServiceNow, FreshService a must
Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html .The US pay range for this position is $72,400 - $124,100. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.The Brightly CultureWe’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.Brightly is committed to maintaining an equitable, fair, and inclusive workplace. We welcome diversity and encourage applications from all qualified applicants. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you do require accommodations, please send an email to: HR-TA@brightlysoftware.com .While we thank all applicants, however only those under consideration will be contacted for an interview.#brightlyEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
