IT Support/ Systems Administrator, 3 month contract
Provide first contact for user support inquiries; providing 'hands-on' support for user's requests for service; troubleshoots problems and develops solutions; makes minor repairs to equipment and arranges for other servicing needs.
Manage multi-tier user, application, and server support tickets.
Setup, configure, and maintain computer workstations, peripherals, printers, and conference room equipment.
Administer and maintain end user accounts, permissions, and access rights.
Microsoft 365 user management; SharePoint, OneDrive, Teams, and meeting administration
Creation and administration of Windows and Linux virtual servers, scripting, and automation experience
Administration of corporate applications
Ensure all applications are performing efficiently on all laptops and servers.
Manage system backups and recovery.
Diagnose network issues on corporate and lab networks.
Manage IT maintenance and patch management of VMware virtual servers.
Installation and maintenance of physical servers and network area storage.
Work closely with internal IT resources and third-party vendors in resolving hardware/software issues.
Assist in evaluating new hardware and software, advises users on hardware and software alternatives; recommends standards for selection of software.
Apply techniques to protect company data through physical security, anti-virus methods, email filtering, and sound data backup and recovery skills.
Maintains onsite inventory and maintenance contracts for equipment and parts.
Solid understanding of networking, TCP/IP protocols and security fundamentals (VLANs, DHCP, VPN, routing, DNS etc)
Support users in a global environment and varying time zones.
Provide end user training and onboarding.
Ability to multi-task in fast pass environment
Participate in IT projects as required.
Available on-call for support and problem resolution.
TECHNICAL & CERTIFICATION REQUIREMENTS
Microsoft Windows Server and Active Directory administration experience required
Linux (Red Hat, CentOS) Administration experience required