IT Support/ Systems Administrator, 3 month contract

IT Support/ Systems Administrator, 3 month contract

02 Nov 2022
North Carolina, Carync, 27513 Carync USA

IT Support/ Systems Administrator, 3 month contract



RESPONSIBILITIES


  • Provide first contact for user support inquiries; providing 'hands-on' support for user's requests for service; troubleshoots problems and develops solutions; makes minor repairs to equipment and arranges for other servicing needs.

  • Manage multi-tier user, application, and server support tickets.

  • Setup, configure, and maintain computer workstations, peripherals, printers, and conference room equipment.

  • Administer and maintain end user accounts, permissions, and access rights.

  • Microsoft 365 user management; SharePoint, OneDrive, Teams, and meeting administration

  • Creation and administration of Windows and Linux virtual servers, scripting, and automation experience

  • Administration of corporate applications

  • Ensure all applications are performing efficiently on all laptops and servers.

  • Manage system backups and recovery.

  • Diagnose network issues on corporate and lab networks.

  • Manage IT maintenance and patch management of VMware virtual servers.

  • Installation and maintenance of physical servers and network area storage.

  • Work closely with internal IT resources and third-party vendors in resolving hardware/software issues.

  • Assist in evaluating new hardware and software, advises users on hardware and software alternatives; recommends standards for selection of software.

  • Apply techniques to protect company data through physical security, anti-virus methods, email filtering, and sound data backup and recovery skills.

  • Maintains onsite inventory and maintenance contracts for equipment and parts.

  • Solid understanding of networking, TCP/IP protocols and security fundamentals (VLANs, DHCP, VPN, routing, DNS etc)

  • Support users in a global environment and varying time zones.

  • Provide end user training and onboarding.

  • Ability to multi-task in fast pass environment

  • Participate in IT projects as required.

  • Available on-call for support and problem resolution.


TECHNICAL & CERTIFICATION REQUIREMENTS

  • Microsoft

    Windows Server and Active Directory administration experience required

  • Linux (Red Hat, CentOS) Administration experience required

  • Microsoft 365 support experience required

  • Intune and system automation experience desired

  • Atlassian software experience desired

  • VMware administration experience desired

  • Cloud (VMware/Azure/AWS) administration experience desired

  • Industry certifications such as: A+, Network+, Server+, Linux+, MCP, CCNA desired

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