DescriptionBecome part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.Summary:The Care Access Specialist team serves as the information center and first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.This is a part-time 0.5FTE position (20 hours a week)Responsibilities:
Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations. Meets call quality standards
Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
Manages incoming and outgoing referrals for multiple clinics. Follows referral management policies and procedures.
Answers telephones, directs calls, takes and delivers messages in Epic.
Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
Effectively precepts new co-workers as assigned.
Message and respond to patient messages in the two-way texting platform
Answers clinic and provider in-basket messages
Work clinic cancellation, no show, recall worklists
Other admin work as needed
Other InformationOther information:Education Requirements:● High School Diploma or GEDLicensure/Certification Requirements:Professional Experience Requirements:● Three (3) years of customer service and/or clerical experience required.Knowledge/Skills/and Abilities Requirements:Job DetailsLegal Employer: STATEEntity: UNC Faculty PhysiciansOrganization Unit: FP PAC Operations PayWork Type: Part TimeStandard Hours Per Week: 20.00Salary Range: $18.20 - $25.86 per hour (Hiring Range)Pay offers are determined by experience and internal equityWork Assignment Type: HybridWork Schedule: Day JobLocation of Job: US:NC:Chapel HillExempt From Overtime: Exempt: NoThis is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
