Tipping Point Media are hiring a customer service representative who can manage customer queries and complaints. If you are interested in this remote job, your job are asked to process orders, and modifications, and escalate complaints across several communication channels.
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
