We’re looking for a passionate and customer-focused Customer Service Representative to join our energetic team. As the first point of contact, you’ll deliver exceptional support, assist with inquiries, and help customers find the perfect products. A background in fashion or graphic design is a plus, as many of our clients value creativity and visual appeal.
Responsibilities
Communicate with customers via phone, email, and chat to deliver top-tier support.
Answer questions about products, services, and order status,
Use your understanding of design and color theory to guide customer choices,
Recommend and upsell products based on individual needs,
Share customer feedback with the product team for continuous improvement,
Maintain accurate records using our CRM system,
Help onboard new team members with training and product knowledge,
Stay informed on product updates, trends, and promotions.
