Operations Application Analyst

Operations Application Analyst

08 Apr 2021
North Carolina, Charlotte, 28201 Charlotte USA

Operations Application Analyst

Genesis10 is currently seeking an Operations Application Analyst with our client in the financial industry in their Charlotte, NC, Richardson, TX, plano, TX, & Pennington, NJ locations. This is a 12 month + contract position.

Responsibilities:
  • Operations Application Analyst is responsible for the effective and successful management of the retention, supervision and discovery of electronic communications for regulated lines of business
  • This responsibility includes ensuring application availability and performance meet or exceed the needs of our business partners
  • It also includes enablement of and adherence to regulatory requirements as established and enforced by various governmental regulatory bodies
  • Operational Analysts serve as a company representative on regulatory issues and provide technical support for the business partners that use the retention and supervision platforms
  • That support includes enhancement of the operational procedures, systems and principles in the areas of information flow and management, business processes and enhanced management reporting
  • Monitoring and timely remediation of system health and performance events
  • Responsible for ensuring all production regulated messaging applications are performing and providing a stable platform
  • Responsible for the management and support of all applications that enable compliant supervision review of electronic communications
  • Responsible for successful implementation and validation of application service changes.
  • Responsible for the effective and successful management of the retention, supervision and discovery of electronic communications for regulated lines of business
  • Responsible for ensuring application availability and performance meet or exceed the needs of our business partners
  • Monitoring and timely remediation of system health and performance events
  • Following documented processes to complete business-as-usual task
  • Collaboration with Engineering and Operations teammates
  • Collaboration with supported lines of business
  • Collaboration with vendors and outside technical support teams
  • Effective communication with clients, team and management
  • Effective management of workloads based on priority and urgency
  • Creation and maintenance of knowledge base and procedural documentation
  • Adherence to Operational and Service Level Agreements
  • Adherence to regulatory compliance requirements
  • Adherence to ITIL standards and practices
  • Ensures that business partner priorities are identified, implemented and communicated as it pertains to Supervision policy management
  • Interfaces with EC Compliance to ensure adherence to compliance requirements via technical controls and reporting
  • Collaborates with Engineering and Operations teammates
  • Collaborates with vendors and outside technical support teams
  • Effectively manages workloads based on priority and urgency
  • Responsible for creation and maintenance of knowledge base and procedural documentation

Requirements:
  • 3 or more years of working in a technical operations role
  • Strong working knowledge of ITIL standards and practices
  • Proven problem solving skills
  • Proven analytical skills
  • Proven communication skills on a technical and non-technical level
  • Proven process documentation skills
  • Strong working knowledge of Windows operating systems and internet browsers
  • Strong working knowledge of Microsoft Office tools (Outlook, Excel, Access, PowerPoint)
  • Basic knowledge of network troubleshooting
  • Ability to participate with on-call support rotations
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)

Desired Skills
  • Exposure to electronic communications retention and supervision
  • Exposure to regulatory compliance rules and regulations
  • Experience with automation of recurring processes
  • SQL Scripting
  • PowerShell Scripting
  • Technical Certifications (ITIL, Microsoft, Network)
  • Technical Writing

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement - project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V"

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