Genesis10 is currently seeking an Operations Application Analyst with our client in the financial industry in their Charlotte, NC, Richardson, TX, plano, TX, & Pennington, NJ locations. This is a 12 month + contract position.
Responsibilities:
Operations Application Analyst is responsible for the effective and successful management of the retention, supervision and discovery of electronic communications for regulated lines of business
This responsibility includes ensuring application availability and performance meet or exceed the needs of our business partners
It also includes enablement of and adherence to regulatory requirements as established and enforced by various governmental regulatory bodies
Operational Analysts serve as a company representative on regulatory issues and provide technical support for the business partners that use the retention and supervision platforms
That support includes enhancement of the operational procedures, systems and principles in the areas of information flow and management, business processes and enhanced management reporting
Monitoring and timely remediation of system health and performance events
Responsible for ensuring all production regulated messaging applications are performing and providing a stable platform
Responsible for the management and support of all applications that enable compliant supervision review of electronic communications
Responsible for successful implementation and validation of application service changes.
Responsible for the effective and successful management of the retention, supervision and discovery of electronic communications for regulated lines of business
Responsible for ensuring application availability and performance meet or exceed the needs of our business partners
Monitoring and timely remediation of system health and performance events
Following documented processes to complete business-as-usual task
Collaboration with Engineering and Operations teammates
Collaboration with supported lines of business
Collaboration with vendors and outside technical support teams
Effective communication with clients, team and management
Effective management of workloads based on priority and urgency
Creation and maintenance of knowledge base and procedural documentation
Adherence to Operational and Service Level Agreements
Adherence to regulatory compliance requirements
Adherence to ITIL standards and practices
Ensures that business partner priorities are identified, implemented and communicated as it pertains to Supervision policy management
Interfaces with EC Compliance to ensure adherence to compliance requirements via technical controls and reporting
Collaborates with Engineering and Operations teammates
Collaborates with vendors and outside technical support teams
Effectively manages workloads based on priority and urgency
Responsible for creation and maintenance of knowledge base and procedural documentation
Requirements:
3 or more years of working in a technical operations role
Strong working knowledge of ITIL standards and practices
Proven problem solving skills
Proven analytical skills
Proven communication skills on a technical and non-technical level
Proven process documentation skills
Strong working knowledge of Windows operating systems and internet browsers
Strong working knowledge of Microsoft Office tools (Outlook, Excel, Access, PowerPoint)
Basic knowledge of network troubleshooting
Ability to participate with on-call support rotations
Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
Desired Skills
Exposure to electronic communications retention and supervision
Exposure to regulatory compliance rules and regulations
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10: Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement - project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V"
