Charlotte Consolidated Accounting Office - HICLocation: 6030 East Independence Blvd, Charlotte, North Carolina 28212AUTOGUARD ENROLLMENT/CANCELLATION SPECIALISTNo Healthcare Premiums!401K Matching!Paid Vacation!Reporting To: Autoguard Department HeadExemption Status: Non-ExemptJob Profile: Responsible for accurately reviewing and maintaining accounting schedules, enrollments/cancellations and posting aftermarket product in a timely manner. Supervisory Responsibilities: This job has no direct supervisory responsibilities.Core Responsibilities:
Review and correct accounting schedules
Process enrollments/cancellations
Post ACH payments/charges received
Communicate with dealership personnel for contract corrections
Essential Duties and Responsibilities include the following:
Review and correct schedules
Process enrollments/cancellations
Post ACH payments received
Follow approved office processes
Verify cancellation forms are accurate and completely filled out to include customer/dealer signature and refund section.
Distribute cancellation refunds accordingly (ex. cut checks, down payment JE).
Verify weekly enrollment charges and monthly cancellation payments received
Post charges and payments, upon receipt from accounting manager via bank reconciliation.
Manage/clear schedules for each assigned dealership.
Provide notes for any issues that need attention from dealership management and provide to Controller/Accounting manager for weekly review in debriefs.
Build relationships and communication with dealership personnel, accounting managers and HAG.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned
Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.Desired Education:o GEDo High School Diploma√ Associate Degreeo Bachelor Degreeo Master Degreeo Doctorate DegreeField of Study/Work Experience:√ Accountingo Automotiveo Businesso Human Resourceso Information TechnologyDesired Work Experience:√ up to 3 yearso 3-5 yearso 5+ yearsEducation/Experience:Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Previous Accounting experience in a high volume environment desired. Strong organizational skills required.Certificates and Licenses:o Valid Driver’s LicenseComputer Skills:Intermediate knowledge of Microsoft Office Products. Ability to learn the Dealership Management System, Spreadsheet software, accounting software, and inventory software.Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and companypersonnel.Attendance Expectations:The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, and feel.Environment Demands:Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with customers, managers and employees.Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos. Math Ability:Ability to add, subtract, multiply and divide. Ability to calculate figures and amounts such as discounts, interest, commission, proportions, percentages, area, circumference, and volume.Reasoning Ability:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Core Values:To perform the job successfully, an individual should demonstrate the following Core Values:Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for WinningHendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.#cbHendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf.
