Staff Reliability Engineer - IE07KEWe’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Primary Responsibilities Application owner for Customer Identity and Access Management (CIAM) and Mobile applicationsProduction Support
Ensure application availability & Quality of Service
Responsibility for application health including impacts from changes introduced by development, maintenance infrastructure & configuration impacts
Business communications for production issues
Accountable for Business SLA adherence
Support OLA adherence
Accountable for Applications Life Cycle Management (Technology Currency and Application sun-setting) and Information Life Cycle Management (Data Purging, Compliance retention)
Ensure applications adhere to technology and business roadmaps
Develop options and alternatives to maximize investments
Accountable to ensure that a proper Disaster recovery solution is in place
Accountable for compliance initiatives such as PII, SOX, PCI, & DATP
Accountable for remediation and removal of all production incidents impacting the application
Drive year over year incident reduction, faster mean time to resolve, improve asset currency, and reduce per unit support costs
Knowledge Base matrices – updating documentation on the app
Archer – Risk & Compliance
Validation of code repositories - DATP
Code scan analysis and remediation of vulnerabilities
Disaster recovery
Patch upgrades
Application upgrades
SOX audits and validation ownership
Release planning/ sign off etc. ownership
Critical incident management
Vendor resource onboard/off-boarding management (ID renewals/Badge renewals etc.)
Reverse demand Events ownership
DEAC’s
Cyber events management
CAB meetings
PlanIT updates
RBAC approvals
SME/Troubleshooting
Business Relationships
Business account manager – treat like their own business
Ensure priority maintenance and enhancement business needs are met, partnering with the business in the demand management, prioritization, and the Maintenance governance process
Ensure communication occurs for all relevant activities, outages, or impacts
Understand business partner’s goals and provide consultative advice to achieve those goals, including the development of options that provide innovative solutions
Support business case development for significant enhancement requests, including projects when required
Partner with the business, the IT Delivery Leads, and architecture to define the business strategy and with the IT Delivery Leads to translate that strategy to the corresponding technology strategy
Continual engagement with Value Streams as a Stakeholder
Continually look for opportunities to increase customer satisfaction and deepen business relationship
Technical application management and Asset Integrity
Oversight of asset integrity
Capacity planning of the environments
Support simplification and rationalization efforts
Accountability for ensuring asset currency needs is met as part of Technology Maintenance Planning
Maintenance Delivery
Delivery of non-discretionary & discretionary maintenance per business priorities and objectives
Manage appropriate staffing/sourcing mix, and within the sourcing mix the right shape for on-shore/off-shore
Ensure coordination with Invest/Project Delivery, including any knowledge transfer activities required.
Release Management
Ensure application readiness for release
Participate in Pre and Post release meetings.
Participate in release implementations.
Ensure quality standards and continue to refine best practices and processes as needed
Vendor Management for production support and maintenance
Responsible for SLA & KPI reporting, monitoring, management, and escalation
Plan, monitor and manage sourcing capacity based on business demand
Maintain sourcing partner relationships, assuring teams work in a cohesive manner
Be knowledgeable of and execute to our multi-year sourcing production support & maintenance contracts and any contract changes
Manage vendor to enterprise improvement, productivity, and quality goals
Ensure vendor adheres to contractual obligations
This role will have a Hybrid work arrangement, with the expectation of working in an office location (Hartford, CT, Chicago, IL, Charlotte, NC, Columbus, OH) 3 days a week (Tuesday through Thursday).Qualifications
7+ years of work experience in IT systems operations and application development. Preferably some experience in an SRE role.
Good Software engineering skills preferably with experience in Identity and Access Management products and Front-End/Mobile technologies like Angular and Ionic framework, Java, etc.
Experience with cloud technologies and any certificates like AWS Certified DevOps Engineer, AWS Certified Developer/Security Associate, Certified Kubernetes Administrator, Certified Kubernetes Application Developer a plus.
Understanding of Linux system internals, are familiar with the TCP or IP stack, network routing and load balancing.
Command of Observability tools such as DynaTrace, Splunk, AWS Canaries, CloudWatch, automation tools such as Ansible, Terraform and CI or CD pipeline tools such as Jenkins, UDeploy, SonarQube, AppScan, Nexus.
Approach troubleshooting systematically and have a deep sense of ownership for whatever you work on.
Design and development skills extend to service design patterns, APIs, UI/UX frameworks.
Ability to root cause sources of instability in a high traffic, distributed system.
Understanding of large-scale complex systems from a reliability perspective.
Strong relationship building skills
Exceptional Communication skills - written and verbal
Excellent presentation skills and ability to formulate ideas for presentation to upper management
Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.
CompensationThe listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:$126,160 - $189,240Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us (https://www.thehartford.com/about-us) | Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories) | Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) | Benefits (https://www.thehartford.com/careers/benefits) Human achievement is at the heart of what we do.We believe that with the right encouragement and support, people are capable of achieving amazing things.We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.About Us (https://www.thehartford.com/about-us) Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories) Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) Benefits (https://www.thehartford.com/careers/benefits) Legal Notice (https://www.thehartford.com/legal-notice) Accessibility StatementProducer Compensation (https://www.thehartford.com/producer-compensation) EEO Privacy Policy (https://www.thehartford.com/online-privacy-policy) California Privacy PolicyYour California Privacy Choices (https://www.thehartford.com/data-privacy-opt-out-form) International Privacy PolicyCanadian Privacy Policy (https://www.thehartford.com/canadian-privacy-policy) Unincorporated Areas of LA County, CA (Applicant Information)
