JOB DESCRIPTIONAssistant General ManagerDescription:The Assistant General Manager (AGM) is responsible for running a profitable restaurant and for making sure the restaurant meets McDonald's standards of Quality, Service, Cleanliness and Value. The Assistant General Manager works with his/her leadership team to set the restaurant's goals and creates a plan to achieve excellent results. He or she co-leads a team of Department Managers and Shift Managers that have specific responsibilities in the restaurant. This means helping the Department Managers and Shift Managers to set their own goals, following up on their progress, and providing coaching and direction to improve their departments and shift focus. The Assistant General Manager is also a coach and resource to crew members and helps them better serve our customers. This position requires a comprehensive knowledge of McDonald's restaurant operations, including experience leading restaurant departments, maintenance routines, and improving restaurant results. The Assistant General Manager maintains a presence on the floor serving customers as well as performing administrative and office work. This job requires the flexibility to work nights and weekends. The Assistant General Manager is responsible for communicating within their store leadership team and organizational leadership team, which includes answering phone calls and responding to urgent matters when outside of traditional working hours.Compensation & Benefits:Starting salary is commensurate with experience. Experienced Assistant General Managers can earn up to $60,000 base pay per year. See bonuses and advancement opportunities below.Perks and Benefits:· Accrued paid vacation time and paid time off (accrual up to 2 weeks’ vacation, 3 days PTO)· Extensive monthly manager bonus program – (earn up to an additional $10,000 annually)· Flexible schedule· Medical insurance (three plan options up to $4200 annual employer contribution)· Dental insurance plans· Vision insurance plan· Legal assistance plan· Uniform allowance· McDonald’s career development training program· College tuition program (up to $3,000 per year)· Advancement opportunities to General ManagerResponsibilities:
Supervising food safety and cleanliness procedures to ensure the team is meeting McDonald's standards
Setting/achieving targets during shifts and each month, to help restaurant meet their goals
Taking action to monitor and improve safety, security, labor, food cost, inventory, and profitability
Assisting with the creation of manager and crew schedules and managing labor controls
Counting inventory, completing truck orders and identifying opportunities for cost savings
Maintaining restaurant cleanliness and ensuring maintenance routines are completed
Providing exceptional customer service and improving overall satisfaction metrics
Achieving successful graded visit results
Conduct frequent execution visits with follow-up improvement plan and training
Following up and correcting constructive feedback from customers
Conduct manager walk throughs and restaurant results recaps
Building guest counts and sales through all omni channels
Coach, lead and be resourceful to restaurant managers and crew
Conduct interviews, hire, train and retain restaurant employees
Meeting deadlines and key performance indicators
Responding to urgent requests in a timely matter
Ability to perform physical tasks related to working in a restaurant environment, including lifting to 50 pounds, bending, standing, sitting, crouching
Schedule:This is a salaried management position. The Assistant General Manager maintains a presence in their store an average of 45 hours per week, including nights and weekends. The AGM is required to attend all mandatory meetings.Supervision:This position is responsible for the supervision of Department Managers, Shift Managers, and crew members. The Assistant General Manager will directly report to the General Manager and indirectly report to the Senior Leadership Team.Requirements:
18+ years of age
Applicants must have 3+ years of McDonald's Management Experience
Ability to travel between home store and nearby organization stores
Ability to access and utilize technology, such as email, word processing, Excel, and McDonald's computer systems
Ability to work cohesively with coworkers to build strong restaurant teams
Strong communication skills with team members via telephone, in-person and digital channels
Department Management / General Manager experience preferred
ServSafe certification required
McDonald’s Department Management or General Management certifications preferred
Disclaimer:This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will not be involved in any employment decisions, including whether you receive an interview for the job or whether you are hired.RHJOC Enterprise is an equal employment opportunity employer. This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every day and this posting does not list every essential function of the job.Requsition ID: PDXMCBE5584E6-E678-4162-9EAE-FBD89C660F3F67670McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Nothing in this job posting or description should be construed as an offer or guarantee of employment.
