About this role:Wells Fargo is seeking a Branch Transformation Readiness Consultant to support National Advice & Acquisition with an emphasis on branch relocation and renovation by planning and executing a variety of readiness activities to support the evolution of branch technology, formats and operating model with an emphasis on branches that have been relocated or renovated branches in the Southeast division. Learn more about the career areas and lines of business at wellsfargojobs.com .In this role, you will:
Drive accountability for execution of the relocation & renovation playbook
Partner with District Managers to deliver readiness to the field enabling branch employees to
Leverage new technology (e.g., the digital board, AS-ATMs etc.) to promote transaction migration and provide customers with options to transact in other channels
Leverage new branch format for customer interactions (transitioning from transactional to advice-based format)
Operate in a "single queue" model including branch operating rhythms with various job families
Prepare "branch relaunches" through grand re-openings to create customer and community engagement
Deploy outreach strategy to promote customer awareness and engagement
Collaborate and consult with members of the regional leadership team to equip DMs and partners with the knowledge and tools to successfully operate in their future state branch
Required Qualifications, US:
5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Strong partnership and influential skills to ensure high levels of collaboration with local and cross channel leadership
Broad understanding of how the bank branches operate
Understanding of the behavior framework, branch P&L (PROFIT & LOSS) and the management cycle and the tie into growth
Experience leading implementation strategies on customer mobile adoption, employee utilization of innovative tools and contact management systems, reducing branch self-service transactions
Understanding of small business and affluent expectations
Strong analytical and critical thinking skills combined with strategic business focus and a passion for the customer experience
Excellent communication skills
Highly organized with strong detail orientation
Experience delivering workshops
Job Expectations:
Ability to travel up to 75%
This position does not offer Visa sponsorship
Posting Location:
401 S Tryon St, Charlotte, NC
Other locations in the Southeast Region may be considered.Pay Range$96,600.00 - $171,800.00BenefitsWells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.
401(k) Plan
Paid Time Off
Parental Leave
Critical Caregiving Leave
Discounts and Savings
Health Benefits
Commuter Benefits
Tuition Reimbursement
Scholarships for dependent children
Adoption Reimbursement
Posting End Date:20 Mar 2024 Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Company: WELLS FARGO BANKReq Number: R-351866Updated: Thu Mar 14 00:00:00 UTC 2024Location: CHARLOTTE,North Carolina