E15 Group Position Title: Client Success Manager Salary: $115,000-125,000At E15, we are the spark that ignites. Our team delivers next-generation insights based on data, not hunches, to drive business in healthcare, campus, corporate, sports, entertainment, hospitality, and retail industries to help companies make forward-looking decisions to benefit their business and their guests. For more information on what we are about as a company, check us out by following the link below: www.e15group.comJob SummaryE15 is seeking a Client Success Manager to act as the bridge between our data products and the business stakeholders and their clients, ensuring that users realize maximum value from the dashboards and reporting tools the Data Consulting team builds. This role will focus on user adoption, onboarding, training, providing ongoing support, and helping to ensure long-term success with our analytics products.You will collaborate closely with business stakeholders to understand user needs and recurring requests, working with the technical team to communicate those needs and shape our product roadmap. This role is critical in driving user engagement, improving the user experience, and maximizing the impact of the data solutions we deliver.What you'll do:
Own and Nurture Client Relationships: Serve as the primary point of contact for clients, building strong relationships and ensuring they receive exceptional support and guidance throughout their journey.
Lead Onboarding and Configuration: Oversee the onboarding and configuration process for new users, ensuring they are fully integrated into the platform and set up for long-term success.
Collaborate with a Team of Experts: Work closely with a skilled team of data and business intelligence professionals, exchanging insights to enhance the client experience and drive continuous improvement.
Drive Project Accountability and Detail: Take ownership of tracking progress on client onboarding, support needs, and training schedules. With an exacting eye for detail, establish timelines, set expectations, and actively manage follow-through to ensure nothing falls through the cracks.
Champion Proactive Communication: Regularly update both internal teams and users on project milestones, new features, and system improvements to build trust and preemptively address potential issues.
What you’ll bring:
4+ years of experience in project management, client success, or a similar field, with a proven track record of driving successful outcomes for clients or stakeholders.
Project management experience with proficiency in PM tools like Jira or Azure DevOps (ADO).
A highly detail-oriented and proactive approach, with the ability to manage multiple timelines, communicate effectively, and ensure follow-through on key initiatives.
Apply to E15 today!E15 is a member of Compass Group USAClick here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at E15 are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyCorpAndFoodbuy.pdf) for paid time off benefits information. Req ID: 1380636E15 Group Margaret Lovette [[reqclassification]]
