Description We are in the search for a Collections Specialist located in Charlotte, North Carolina, 28202, United States. This role offers a contract to hire employment opportunity and is focused on maintaining a smooth flow of our collection operations and ensuring customer satisfaction. Responsibilities: Handle B2B collections efficiently and professionally. Utilize Microsoft Excel to manage and assess collection data. Implement collection processes and operations to maintain a streamlined workflow. Address and resolve customer inquiries related to collections. Monitor customer accounts and initiate appropriate actions as needed. Ensure accuracy in all collection operations and customer records. Use Excel Formulas for data analysis and decision making in collection operations. Maintain a thorough understanding of commercial collections. Foster strong business relationships with customers through exemplary service. Implement and manage collection strategies to optimize resultsRequirements Proficiency in Microsoft Excel and familiarity with Excel Formulas is essential Prior experience in B2B collections is highly desirable Knowledge of collection operations and processes is crucial Experience in collections, specifically commercial collections, is required Ability to work in a fast-paced environment and handle multiple tasks Strong communication skills, both verbal and written, for interacting with clients and team members Good problem-solving skills and the ability to make decisions under pressure Detail-oriented with strong organizational skills High level of integrity and professionalism Must be able to maintain confidentiality and handle sensitive information appropriately Demonstrated ability to meet targets and deadlines Knowledge of the printing/publishing industry is a plus. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
