Description We are seeking a Dispatcher to join our team in the Wholesale Distribution industry, based in Charlotte, North Carolina. In this role, the Dispatcher will be responsible for coordinating 8 trucks/teams to ensure efficient service delivery in the field. This position offers a contract to permanent employment opportunity.Responsibilities: Coordinating and scheduling services for 8 trucks/teams, ensuring optimal use of resources. Communicating with customers to confirm service timeslots. Handling inbound and outbound calls, providing excellent customer service. Ensuring accurate and timely filling, faxing, and processing of paperwork. Managing calendars effectively to avoid scheduling conflicts. Maintaining detailed and organized records of dispatch activities. Replacing and improving upon the systems of a former employee. Proactively taking necessary actions based on customer account monitoring. Requirements Proven experience in a dispatching role within the wholesale distribution industry Proficient in job scheduling to ensure efficient and timely deliveries Ability to process paperwork accurately and promptly Exceptional customer service skills, with the ability to handle inquiries and complaints professionally Experience in handling both inbound and outbound calls effectively Proficiency in calendar management to monitor and adjust delivery schedules as needed Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
