Position OverviewWe are seeking a highly analytical and detail-oriented Telecom Dispute Analyst to join our team. This role requires strong telecom dispute knowledge, including CABS, intercarrier billing, access charges, and billing variance analysis. The ideal candidate has hands-on experience working with telecom tariffs, contracts, and dispute workflows, with the ability to manage complex, high-impact cases while meeting deadlines and service-level expectations.Key ResponsibilitiesInvestigate telecom-related customer, vendor, or carrier disputes by reviewing billing records, tariffs, contracts, switch data, and supporting documentation.Analyze CABS invoices, access charges, usage records, LD/IXC billing, and intercarrier settlement details to determine dispute validity and financial impact.Review, interpret, and apply FCC tariffs, PUC tariffs, and contractual agreements to validate charges and support dispute positions.Collaborate with cross-functional teams (billing operations, network, finance, carrier relations, vendor management) to resolve discrepancies.Prepare detailed case summaries, financial analyses, and recommendations for dispute outcomes.Process approved adjustments, credits, or escalations based on telecom billing standards and policy requirements.Maintain accurate documentation and ensure compliance with audit, regulatory, and contractual obligations.Identify recurring dispute trends; present findings and partner with leadership on process improvements.Manage dispute queues while meeting turnaround times (TAT), SLA requirements, and quality targets.Support system enhancements, workflow updates, and training for telecom dispute processes.
