Brightspeed has an exciting opportunity for (EMS) Element Management Systems Engineers in Network Operations to join our growing team! As an EMS engineer you will be part of a team responsible for supporting network systems for Brightspeeds Broadband - DSL, PON, Brightspeed Fiber, Ethernet, Transport, and IP networks that provide the provisioning, surveillance, and maintenance capability for our large telecommunications network. This role requires extensive experience and a high degree of technical and process competencies while providing support to Brightspeed network services. Principle work includes identifying ways to improve Network Reliability and Customer Satisfaction. Perform systems administration, identify automation opportunities and work with automation developers.In addition, you will be required to have a strong background and understanding of telecommunications NOC support systems and processes. You will work with your peers in IT and Engineering along with strategic vendor partners and foster an environment of continuous improvement.As Element Management Systems Engineer, your duties and responsibilities will include:Troubleshoot and resolve complex issuesSuccessfully implement network systems maintenance requestsProvide high-level technical & engineering feedback for network systems in configurations, troubleshooting, and service restorationWork with network vendor providers troubleshooting and administering network EMS’sMonitor and analyze performance across networks systems and underlying automation deploymentsConfiguration between Network Elements, OSS systems to support provisioning (manual/autoflow) troubleshooting for Field and NOC’s, planning and capacityCode/Patch releaseAssists in the planning, testing and assembly of software assets and documentationCollaborate with Infrastructure Engineers, Application Development, Users and Management to coordinate changesDevelop and oversee technical methods, procedures, and assist with complex solution design feedbackDevelop & document process flowsContribute to advancing current knowledge base for network device troubleshooting, design, and support documentationProvide ideas and improvements for automated systems towards improving network operations efficienciesProperly document network issue resolution and identification through operational ticketing systemsMaintain network monitoring applications, equipment and utilities as needed.Act as liaison between customer facing teams, network operations centers, vendor support teams, and peer networks as neededSupport the network with on call 7 x 24 x 365 for planned and unplanned network support operation
