JOB SUMMARYThis position is responsible for staff and/or vendor activities pertaining to facility operations and performance oversight, preventive, predictive and corrective maintenance, property asset lifecycle replacement as well as other facility and site operations planning and oversight efforts. The Facility Specialist manages or supports budgeting, planning, construction, purchasing, maintenance, and/or alteration of existing equipment, furniture, building, and grounds. This position requires interaction with departmental managers, on-site staff, other Services, IT and Physical Security partners and outsourced vendors. This role will be part of a fast-paced environment consistent with handling multiple demands and priorities to ensure superior customer satisfaction and property performance. Work assignments are often complex in nature where judgment is required in resolving problems and making recommendations. The Facility Specialist applies knowledge of the job and company policies and principles to complete a wide range of tasks and achieve departmental plans, goals, and objectives.MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience
Oversees the development and management of assigned facility capital and expense budget and supplies information for use in forecasting capital improvement planning
Oversees/performs and records all preventive maintenance and inspections to ensure proper performance and quality standards for operational continuity of equipment and critical systems
Oversees the implementation and enforcement of all company policies and procedures to ensure health, safety and code compliance
Manages facility emergency procedures, training, and coordination of on-site fire drills
Bids, negotiates, contracts, and manages all assigned vendor services as required to operate the facility at an agreed upon standard while pursuing programs to reduce short and long term operating costs
Manages assigned facility administrative services, which may include reception/switchboard, mailroom, conference rooms, break room, and Employee Services for execution of order, delivery, and stock of supplies; receipt and distribution of mail; and conference/meeting room services and event planning
Manages and resolves on-site staff and employee issues, concerns and requests as it relates to facilities
Plans, budgets, schedules and coordinates assigned facility modifications and furniture and equipment moves, including estimates, proposals, layouts, contracts/ agreements, and labor/material requirements
Collaborates with the Physical Security regarding physical security equipment maintenance and/or replacement, on-site security services, emergency preparedness and key management per established standards
Performs other duties as assigned
REQUIRED QUALIFICATIONSSkills/Ability and Knowledge
Ability to read, write, speak and understand English
Advanced customer service skills
Advanced ability to communicate orally and in writing in a clear and straightforward manner
Advanced ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Advanced ability to translate complex data into simple terms
Ability to prioritize and organize effectively
Ability to show judgment and initiative to accomplish job duties
Ability to develop strong working relationships with peers and vendors
Ability to work independently
Demonstrated advanced knowledge of facility management including facility and maintenance operations, construction management, and building commissioning
Strong knowledge and proven experience in budgeting and capital expenditures
Strong knowledge of systems controls and Building Automation System
Strong knowledge of power generation equipment, switch gear, and uninterruptable power
Strong knowledge of plumbing, electrical, HVAC, fire and life safety equipment maintenance, troubleshooting, and repairs
Strong vendor management experience
Strong word processing, spreadsheet, and facility management software skills
Education
High School Degree or equivalent work experience
Associates Degree in technical or hospitality field preferred
Facility Management or Hospitality Management certification or successful completion of a recognized curriculum related to the same is preferred
Mechanical, electrical and/or contractor’s license is a plus
Related Work Experience Number of YearsFacility, property or hospitality management experience 5Mechanical, Electrical and Plumbing system experience3Mission critical facility experience preferredMeeting and Event Management experience preferredWORKING CONDITIONSOffice environmentSome travel requiredEOECharter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityGFR335 2024-39634 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)
