Description We are seeking a Human Resources Contact Center Representative to join our team in the Hi Tech Engineering industry based in Charlotte, North Carolina. This role offers a long-term contract employment opportunity where you will be primarily responsible for assisting employees, responding to HR-related inquiries, and utilizing various systems for case management tracking. Responsibilities: Provide assistance to both internal and external individuals, including employees, managers, leaders, and vendors/suppliers. Handle inbound inquiries via various channels such as phone, chats, portal, and emails. Utilize ServiceNow for tracking intake and requests, maintaining an efficient case management system. Respond to HR-related inquiries, including but not limited to payroll, benefits, FMLA, LOA, time-off, etc. Ensure responses to inquiries from internal and external individuals are in accordance with existing policies and procedures. Educate individuals on self-service channels, resources, and information as needed. Use multiple systems and applications, including CRM, Workday, SharePoint, etc., to obtain necessary information to respond to inquiries. Escalate situations that are outside of existing policies and procedures, when necessary, to reach beneficial resolutions. Provide feedback and insights on employee experience to identify opportunities for continuous improvement. Conduct auditing and background checks, ensuring the highest standards of customer service are maintained. Requirements Proficient in ADP - Financial Services and ADP Workforce Now Familiarity with ATS - Asynchronous Transfer Mode Experience with Ceridian and HRMS software Knowledge of the 'About Time' software Background in Auditing Familiarity with conducting Background Checks Understanding of Benefit Functions Proven Customer Service skills High tech engineering industry experience is preferred Excellent communication and interpersonal skills Ability to handle confidential information with discretion Strong problem-solving and decision-making skills Demonstrated ability to work in a fast-paced environment Experience in a human resources contact center is a plus Bachelor's degree in Human Resources or related field is preferred Knowledge of employment laws and regulations Ability to work as part of a team and to foster a cooperative work environment Strong organizational skills and attention to detail Ability to prioritize and manage multiple tasks simultaneously. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
