Brightspeed is looking for a Manager, Network Operations to join our team! As the Manager of Network Operations, you will lead a team responsible for the activation, augmentation, maintenance, and optimization of Brightspeed’s broadband and Ethernet networks. You will ensure operational excellence by managing network element lifecycle activities, including circuit turn-ups, network grooming, capacity upgrades and software upgrades. This role includes accountability for operational reporting and metrics, weekly team meetings, monthly one-on-one sessions, and performance management activities such as feedback, appraisals, and salary administration. You will collaborate with cross-functional teams to support new technology deployments, network modernization, and strategic initiatives while promoting team collaboration and technical leadership.As a Manager, Network Operations your responsibilities will include: Overseeing broadband and Ethernet network operations to ensure timely and accurate service deliveryManaging activation and augmentation activities, including DSLAM/OLT and Ethernet routers/switchesEnsuring accurate and efficient execution of network grooming, capacity upgrades, and decommissioning processesProviding and reviewing monthly reports to management on team performanceDeveloping KPIs, scorecards, and analytics reporting to track and report individual and team performanceConducting weekly team meetings and monthly one-on-one syncs to align priorities, provide feedback, and support career developmentPerforming management of team including regular feedback, annual appraisals, and salary administrationBalancing multiple priorities and initiate innovative solutions to streamline processesProviding technical leadership and support team members with day-to-day problem resolutionUnderstanding and explaining complex technical information to both technical and non-technical stakeholdersDriving process improvements and lead special projects to enhance network performance, scalability, and efficiencyPartnering with engineering, planning, and other teams to ensure successful implementation of new technologies and strategic initiativesOccasional travel required to meet with employees and leadership.
