Brightspeed has an exciting opportunity for an Operational Readiness Lead specializing in providing business stakeholders with an assurance that platform and process functionality integration are in a state to deliver on commitments and achieve their goals to join our rapidly growing team! As an individual contributor you will be responsible for, Operational Readiness planning and execution, Operational Readiness Testing, business requirements verification, Go/No Go management, and deployment support. You will work closely with IT and Business Operations teams to ensure alignment of processes and visions.  This position will report to the Sr. Manager Platform Innovation-Service Delivery and Dispatch.As the Operational Readiness Lead, your responsibilities will include:Help develop a scalable and robust cross-domain E2E transformation workflow management process including design, implementation, execution, monitoring, and quality assurance for Mass Markets (MM) and Enterprise & Wholesale (E&W)Drive long-term modernization and technical advancement planning for Field Operations programsSupport program operational deployment activities including T-40 planning, deployment logistics, stakeholder support and readiness communicationsLead the domain to develop and drive testing related strategies, requirements, operational readiness and implementation in alignment with business strategiesDirect and develop business specific test cycles and cases that provide “Day in the Life” based readiness testing scenariosDefine operational business readiness stage gate criteria for activities including: minimal viable product (MVP), production testing, first office application (FOA) and general availability (GA)Direct comprehensive end-to-end (E2E) testing spanning from Buy Flow to Billing, meticulously documenting daily outcomes including pass, fail, exceptions, defect handling, and retesting ensuring a seamless flow in both User Acceptance Testing (UAT) and production environments, meeting program deadlinesChair the daily UAT and ORT testing sessions, facilitating active participation from all essential stakeholders and subject matter experts (SMEs)Take the lead in crafting daily testing readouts and executive summaries by facilitating discussions with key stakeholders, ensuring alignment, and delivering cohesive information to the Executive teamDefine and effectively communicate any significant risks and dependencies to the leadership team, ensuring clarity and transparencySupport application UAT, BVT, ORT release scheduling and system integrationSupport program deployment activitiesSupport testing in existing, cloned and new platforms for Brightspeed Fiber, Brightspeed Now, Legacy Copper, Legacy GPON & QF for Mass Market & Enterprise & Wholesale including but not limited to:ServiceNow Suite: BOSS OM, BOSS AX, BOSS SA, BOSS TS, BOSS DispatchIQ Geo, AMSEnsemble, eShop, MARTENSAutomate, IMPROVOptius/OdinLoopQualOpen SwitchgateTechnician ToolsPOTSVoice+Ring CentralTIRKSNetwork EMSNIBSOmniVueOTTO LiteLOSDB / CLONESCATT CLLI Code ToolsCreation and tracking of test plans; escalate and track defects; document progress and prepare status reports (metrics, summaries, etc.) to be communicated in both formal and informal settingsAssist in ensuring that testing is executed with high quality and meets user acceptance criteriaAssist in domain JIRA management including Product Owner partnership, user story oversight and management, test case prioritization, completion tracking Define and develop a comprehensive reporting strategy for JIRA to meet the needs of various stakeholdersCollaborate with business leads and program managers to understand reporting requirements and KPIsSupport design and development of custom reports and dashboards within JIRA and Power BI to visualize program metrics, progress and trendsAnalyze program data stored in JIRA to identify patterns, trends and areas of improvementDemonstrated exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the business
