Order Management SpecialistDate: Sep 24, 2024Location: Charlotte, NC, US, 28216Company: CorningRequisition Number: 64984Corning is vital to progress – in the industries we help shape and in the world we share.We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.Scope of Position:An Order Management Specialist role is integral in ensuring that the company provides the highest quality of support to its customers. The successful candidate will be customer-focused, detail and process-oriented, and driven to achieve customer satisfaction. They will demonstrate proficiency in navigating intricate environments and integrate well with our organizational ethos and values. Ideally, they will strive to grow within the organization.Required Qualifications:
High school diploma, associate’s or bachelor’s degree.
Proven experience in a customer facing role. Experience in manufacturing desired.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proven critical and analytical thinking as well as excellent organizational skills.
Proficiency in using customer management software and other computer systems.
SAP knowledge desired.
Ability to handle difficult customers with diplomacy and professionalism.
Ability to work independently and as part of a team.
Day to Day Responsibilities:
Order Processing: The representative will be responsible for receiving and processing customer orders. They must ensure the accuracy of order information such as item details, quantities, pricing, and delivery information.
Customer Service: They will serve as a point of contact for customers regarding order inquiries. They need to provide excellent customer service, answer questions, address concerns, and resolve any issues related to orders in a timely manner.
Data Management: The representative should accurately input and update customer and order information in the company's order management system.
Compliance: The representative should ensure all order processes comply with company policies and regulations
Problem-solving: They should have the ability to troubleshoot and solve problems that may arise during the order process.
Product Knowledge: The representative should have a general understanding of the company's products or services
Documentation: They should maintain proper documentation of all orders, customer interactions, and related transactions.
Teamwork: As an Order Management Specialist, they should work effectively in a team setting, coordinating with other departments and team members to ensure customer satisfaction and smooth business operations.
This position does not support immigration sponsorship.The range for this position is $36,254.00 - $49,850.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.Corning Puts YOU First!We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.
Our monetary peer-to-peer recognition program is tied to ourand celebrates you and your colleagues’ contributions.
Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.
Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career.
Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.
Professional development programs help you grow and achieve your career goals.
We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at.Nearest Major Market: Charlotte
