Salesforce - Business Analyst

Salesforce - Business Analyst

20 Jul 2021
North Carolina, Charlotte, 28201 Charlotte USA

Salesforce - Business Analyst

Job Description

Work closely with the team to meet deadlines and work around project constraints to design and develop the system, as changes and issues arise.

· Contribute to the detailed design and technology selection, especially Salesforce apps and features, providing inputs from their expertise, such as technology alignment and fit, best practices, and feasibility. · Provide technical proficiency in Salesforce technologies used in the solution.

· Design and configure/develop components of the solution, following standards and best practices.

· Research and share information towards detailed Salesforce and technical decisions within the team, to ensure a technically sound and feasible solution.

· Compose and contribute to the set of artifacts needed to communicate Salesforce technical information for both the current team and future maintenance work.

· Assist in the development of the Salesforce training plan and deliverables to increase user adoption, deliver the user training sessions

· Perform other duties, from time to time, as required by the project such as researching potential solutions, helping to define road maps, or conducting feasibility assessments for supporting AppExchange add-ons.

· Advocate for Salesforce best practices and standards and the implementation of technologies, comprising the solution

· Maintain high levels of customer satisfaction

Required qualifications to be successful in this role:

Direct experience implementing Salesforce Sales and/or Service Cloud using Lightning Experience

· Strong implementation experience and understanding of Salesforce automation features (i.e. Flows, Process Builders, etc.)

· Strong experience in planning and implementing roles, profiles, permission sets, and other Salesforce security features such as 2-factor authentication and external identity providers.

· Experience evaluating, installing and configuring Salesforce App Exchange packages

· Salesforce Administrator Certification

· Salesforce Advanced Administrator OR Platform App Builder Certification

· Solid understanding of Salesforce object/data · General understanding of the full application lifecycle from inception through maintenance

· Strong problem solving skills

· Excellent writing and verbal communication skills

· Ability to work independently or in a team environment at various times

· Proven ability to learn technical concepts and translate them to the appropriate audience

· Work well in a team environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

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