JOB SUMMARYThe main goal of the Security Operation Specialist I position is to maintain situational awareness, gather information from internal and external sources, coordinate incidents with security leaders and intelligence analysts, and disseminate information for priority matters. This job will interact with customers, law enforcement, external parties, and employees at all levels of the organization.MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Initiate incident management for incidents under the authority of Corporate Security
Receive information on multiple platforms, assess situation to ensure pertinent requirements are gathered and make informed decisions quickly to initiate appropriate actions during stressful situationsC
Communicate with security leaders to coordinate the initiation of incidents in case management system
Document information and actions taken in case management system
Support security personnel by providing additional information through research of internal and external systems
Prepare and disseminate security products at the request of security leaders
Maintain situational awareness of ongoing incidents and events by monitoring internal systems and external open source systems
Provide direct and indirect support to security personnel as needed throughout the duration of the event
Monitor access control systems and surveillance cameras and investigate alarms and incidents
Monitor external open source platforms for physical security threats to Charter assets and initiate incident management when appropriate
Support all Charter business units, facilities, and employees by addressing any emergency and non-emergency incidents that come to the attention of the PSOC, whether security related or not
Conduct special projects and assignments in support of the PSOC and Corporate Physical Security operations
Perform other duties as requested
REQUIRED QUALIFICATIONSRequired Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Self-starter and motived to address all issues and incidents
Ability to manage multiple priorities simultaneously, working efficiently and effectively under tight deadlines and in a stressful environment
Effective research and analytical skills
Effective information management skills
Ability to assess issues and solve problems
Ability to work independently and as part of a team
Effective documentation and written communication skills with the ability to prepare executive level situational reports
Effective oral communication skills with the ability to present incident details in a clear and concise manner to regional security leaders and executive level management
Effective computer proficiency in Microsoft office applications, GIS systems, and other open source search engines and applications
Knowledgeable on computer hardware and software applications
Detail oriented, able to multi-task in stressful situations
Required EducationAssociate’s degree or equivalent experienceRequired Related Work Experience and Number of YearsEquivalent military / law enforcement /security operation center work experience - 3 Preferred Skills/Abilities and KnowledgeProficient in monitoring open sources to identify events which may impact company operationsPreferred EducationBachelor’s degree or equivalent experienceWORKING CONDITIONSOffice environmentAbility to work overnights, weekends, holidays as neededGSE330 2024-44367 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=mYw1ejL2jZ8)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)
