The Service Lane Manager is responsible for owning the service drive—performance, people, and process. This is a hands-on leadership position focused on coaching advisors, improving KPIs, and building a positive, accountable culture where everyone knows the goal and how to win.You’ll set the tone, remove obstacles for your team, and help advisors grow their skills, confidence, and income—while delivering results that matter.Key ResponsibilitiesLead and coach a 4-advisor team with a strong focus on performance, accountability, and developmentDrive key metrics including CSI, ELR, hours per RO, menu penetration, and advisor effectivenessBe visible and engaged on the service drive—leading by example every dayConduct daily lane huddles, one-on-one coaching, and performance follow-upsDevelop advisors through consistent feedback, skill training, and goal settingEnsure a customer-first experience while maintaining profitability and efficiencyHandle escalated customer concerns with empathy, ownership, and solutionsPartner closely with the Service Manager and Shop Foreman to align lane flow with shop capacityMaintain high standards for RO quality, pricing accuracy, and Ford complianceBuild a culture of trust, respect, and continuous improvement
