Job summary:Title: ServiceNow Developer/Administrator-Hybrid Location: Charlotte, NC, USA Length and terms: Long term - W2 or C2C Position created on 01/31/2024 02:29 pm Job description:Interview Type: Skype Very long term project initial PO for 1 year, expect to go for 4+ yearHybrid Possible contract to hire; candidate must be able to work without visa sponsorshipThis is a hybrid position. The candidate will need to be onsite three days a week.POSITION SUMMARYThis position is the second level of the Application Developer series. Provide support and configuration for packaged and custom Mecklenburg County applications. This position, under general supervision, is responsible for implementing and supporting technology for business applications. Specific responsibilities include installing vendor application packages, application configuration, data analysis, data cleansing, application monitoring, root cause analysis and general troubleshooting. Incumbents are required to have a broader knowledge base of programming code for multiple applications and must be able to work with systems that link to multiple databases and involve more complex equations. Application Developers are responsible for writing and maintaining code, performing analysis work and may lead application development activities. The primary function domain for this position is Administration and Enhancement of our ServiceNow implementation.ESSENTIAL FUNCTIONS
Provide end to end support of existing applications, both internally developed, and vendor provided
Support IT staff through programming efforts and modifications needed for applications and automated processes
Assist in the development of procedures including the creation of documentation to support those procedures
Assist IT and other departmental staff in reviewing, analyzing and evaluating business processes and end user needs to support business requirements
Assess, test and implement software (including version updates) and security patches to supported third party applications
Provide support for business applications within the enterprise
Provide setup and configuration of applications
Develop recommendations for enhancing approaches for software support services
Analyze performance of program and acts to correct deficiencies
Participate in the development and implementation of processes that improve efficiency and enhance productivity
Coordinate the implementation of software updates with staff.
Work with software vendors to understand, configure, enhance, and support software products
Utilize established development tools, guidelines and conventions including but not limited to ServiceNow and JavaScript. C# .NET development experience a plus
Design, build and test new ServiceNow software applications, flows, scripts, etc.
Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement
Maintain existing software systems by identifying and correcting software defects
Investigate and develop skills in new technologies
Abilities
Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals
Building Partnerships: Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Collaboration: Works effectively and cooperatively with others establishes and maintains good working relationships
Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities crafts and implements service practices that meet customers’ and own organization’s needs
Decision Making: Identifies and understands issues, problems, and opportunities compares data from different sources to draw conclusions uses effective approaches for choosing a course of action or developing appropriate solutions takes action that is consistent with available facts, constraints, and probable consequences
Driving for Results: Sets high goals for personal and group accomplishment uses measurement methods to monitor progress toward goals tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
Managing Conflict: Deals effectively with others in an adversarial situation uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
COMPUTER SKILLS
Advanced proficiency in Microsoft Office
MINIMUM QUALIFICATIONS
Experience: Minimum of three years of programming experience
Education: Bachelors degree in Information Technology or Computer Science
Combination of relevant education and relevant experience accepted: Yes
KNOWLEDGE, SKILLS, AND ABILITIES
Current software development technologies, trends, and methodologies
Common software engineering design patterns
Requried Skills:
Experience with source code control and software configuration management tools 3 Years
Experience with relational database design and administration 3 Years
Experience with JS libraries, HTML5, and CSS 3 Years
Experience developing in a continuous integration environment using source code control, automated testing, and build automation 3 Years
Experience with agile development practices 3 Years
Significant experience with iterative and test driven development practices 3 Years
Agile Methodology 3 Years
Understanding of application interfaces and their architecture (API)
Experience on ServiceNow platform or similar
Experience with Git a plus 1 Years
Contact the recruiter working on this position:
The recruiter working on this position is Nadeem(Shaji Team) Ahmed RazviHis/her contact number is +(1) (202) 7381674 His/her contact email is nadeem@msysinc.com Our recruiters will be more than happy to help you to get this contract.
