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SOC - Auto Finance and Fraud Investigator - $23/hr (#95)Charlotte, NC, United States of AmericaBackApply NowBackApply NowOverviewJoin one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce. We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support. Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.Job Skills / RequirementsHIRING IMMEDIATELY Sunstates Security is currently hiring aSOC - Auto Finance and Fraud Investigatorin Charlotte, NC. This Position offers a pay rate of$23/hr, Paid Weekly. You will conduct research and provide analyses rendering solutions to recurring or unusual problems. You will apply extensive knowledge of policies and procedures to provide excellent customer service to the organization. As aSOC - Auto Finance and Fraud Investigatoryou will work to support the enterprise fraud investigation team (EFSI) in developing a best-in-class fraud prevention, detection, and response program. This is an entry level investigator position expected to demonstrate high motivation and utilize basic business, research, and communication skills as the candidate develops sound investigative knowledge and practices in support of Ally's program to identify and mitigate fraud risk in the automotive finance portfolio.Job Responsibilities · Delivers continuous improvement year over year by providing accurate information, timely case entry, enhancing problem solving skills, and sound decision making.· Builds solid peer-to-peer relationships in a team environment to meet operational needs.· Communicates effectively and clearly on a daily, weekly, monthly basis with leadership to provide exceptional customer service regarding routine and escalated requests.· Responsible for answering alarms in the access control system, reviewing video, and entering service request when necessary.· Conduct multi-step breach and investigative analysis to trace the dynamic activities associated with advanced threats.· Supports quality control and compliance programs to include: weekly camera audits, documenting PCI sites according to procedures, accurate case classification, and tracking of physical security issues.· Utilize specialized tools to search social media and the internet for potential threats against the company, associates, contractors and visitors.· Ability to conduct in depth research on various entities as request by our business partners.· Responds promptly to requests and completes concise and timely reports.· Ability to handle both common and crisis situations calmly and efficiently.· Maintains confidentially with sensitive information.· Ability to work nights, weekends, and holidays.Qualifications · Associate degree in business related discipline preferred.· 1+ years in physical security related fields.· Ability to enter data in multiple platforms and possesses intermediate to advanced word processing skills.· Advanced oral and written communication skills enough to provide information, deliver information to leadership, and answer inquiries.· Computer skills sufficient to operate on-line system and complex software often using multiple programs simultaneously.· Ability to exercise judgment to research and solve operational problems where the answer is not apparent;· Knowledge of access control and video systems are required· Bi-Lingual is a preferredA Security Operations Analyst may perform a multitude of duties as specified by the Post Orders and Standard Operating Proceedures (SOPM). Sunstates Security is an Equal Opportunity Employer. We will make reasonable accommodations to enable employees to perform their jobs. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!Sun123Education Requirements (Any)Associates DegreeHigh School diploma or equivalentAdditional Information / BenefitsOnly candidates who meet our rigorous employment standards and who are excellent matches for open positions are invited to join our team.Industry-leading employee benefits that include weekly pay, 401k savings plan with a company match, affordable medical, dental, & vision benefits, employee referral bonuses, paid time off, premium holiday pay, tuition reimbursement, and more – available for qualified candidates!Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance, Performance-based BonusThis job reports to the Site SupervisorThis is aFull-Timeposition1st Shift.Relocation is not provided and travel is required occasionallyBackApply NowBackApply Now
