Supervisor - Customer Service

Supervisor - Customer Service

11 Nov 2024
North Carolina, Charlotte, 28201 Charlotte USA

Supervisor - Customer Service

As the Supervisor - Customer Service, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and/or e-mail and manages the daily workload to ensure required service volume and quality levels are attained. You will train and coach staff in standard policies, procedures, and best practices. You will identify opportunities for operational improvements and implements solutions.Responsibilities:

Ensure standard processes and procedures for buying, PO completion, branch & supplier communication, and other areas impacting buying activities

Monitor buying activity on a day-to-day basis to identify opportunities to improve working capital/service performance, training, and best-practice sharing; investigate and resolve why buying activities outside of system parameters are taking place

Ensure process group is sourcing, editing, pricing and expediting within the company and contractual guidelines

Review/distribute all incoming orders (spot buy/replenishment) providing sourcing guidance as needed

Follow up in resolving all customer and supplier invoice/credit issues

Drive performance objectives set forth in both the customer contract as well as the internal order process

Review program performance metrics, margin analysis of his/her programs

Participate in all customer/program performance calls

Establish relationships with key supplier contacts needed to support process improvement

Assists with customer audits and market baskets

Work with Group Program and Site Managers to insure savings goals are being met

Provides insight on any systems changes that need to occur based on customer demand or requirements

Manage PTO and may contribute to performance appraisals of team and interviews and provides input on new team employees

Develop, nurture, and grow a focused and motivated team of people with common goals and a strong sense of interdependence for success; ensures all team members are adequately trained following established SOP and SOX controls along with providing all the required training documentations for ISO

Represent WESCO management to all internal and external constituencies of the company with a high degree of professionalism and a focus on continuous improvement, while exhibiting and providing the example to others of our shared values of integrity, customer interests first, mutual support, respect for individuals, creativity and diversity

Qualifications:

High School Degree of Equivalent required; Bachelor's Degree preferred

3 years experience in the customer service field

1 year lead or supervisory experience

3 years of purchasing MRO/Indirect materials experience

3 years of WIS order process, procedures as Buyer CSR/Sr. Buyer CSR

Knowledge of purchasing and inventory concepts, practices, and procedures

Knowledge of industry including suppliers, customers and competitors

Knowledge of business performance measures

Strong verbal and written communication skills

Strong negotiation skills

Strong problem solving skills

Strong analytical skills

Strong computer skills including purchasing and inventory management systems, programs and reports

Ability to exercise judgement

Ability to assume leadership

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Related jobs

  • Job DescriptionAt Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

  • Job Description:

  • About KB Home

  • Position Summary:

  • 16-18 per hour | 5009 West W.T.Harris Boulevard, Charlotte, NC, USA | Hourly | 7011 - Charlotte NC | Full Time

  • Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

  • Description We are offering a contract to permanent employment opportunity for a Customer Service Representative in Charlotte, North Carolina. In this role, you will be primarily responsible for managing customer inquiries, processing customer applications, maintaining customer records, and ensuring the accuracy of customer accounts. This role is situated in the industry of customer service and requires a high level of organization and attention to detail.

Job Details

Jocancy Online Job Portal by jobSearchi.