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The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need Help? (https://www.brainshark.com/bbandt/careers-site-faq)If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (careers@truist.com?subject=Accommodation%20request)(accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:Support execution of Wholesale Payments Strategy to become the Trusted Payments Partner, by building and enhancing content and campaigns through internal and external platforms to be accurate, relevant, advisory and in line with Truist voice and branding. New and existing business hinge upon our ability to provide compelling pitch books and RFP responses for prospects and clients. This person will be responsible for content strategy, development, and management. Interacting with subject matter experts, the Content Manager will ensure that content stored in the database is up to date, accurate, and differentiated, driving efficiency and effectiveness in client and prospect outreach through automated delivery of robust valuable content.ESSENTIAL DUTIES AND RESPONSIBILITIESThe following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Identify and support development of content to enhance valuable conversations with clients, prospects, and centers of influence. Content includes, but is not limited to, products and solutions, industry, market, economic, risk management, fraud, leadership, and other relevant material.
Develop and implement content strategy to differentiate our end-to-end service capabilities, specialist expertise and technology offerings in partnership with Marketing.
Own all content management for the organization, interfacing with subject matter experts (SMEs) and the WP Team to ensure alignment with the company's growth strategy, brand, and key messaging.
Own the governance and processes to keep content current, adding new content, addressing knowledge gaps; define and manage an annual (and ongoing) review process to obtain SME, legal, and compliance approvals.
Engage with SMEs on a regular basis to build team relationships and review feedback, processes, and content.
Write and edit both standard and strategic content to ensure we are appropriately positioning our services tailored to force on client-centric solutions.
Review analytics across content to understand content that is most frequently used and where some content could be retired.
Ensure that branding, styles, spelling, grammar, graphics, design and tone is consistent across all content.
Support large strategic RFPs with tailored content where required.
Deliver content through internal and external platforms including Truist.com, LinkedIn, Seismic, Qvidian, and other platforms as needed.
Mentor and train teammates on content best practices.
Required Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BA or equivalent
Up to 5 years relevant work/industry experience
3+ years of experience of content management
Strong writing ability
Great prooing and copy-editing skills
Excellent collaboration and project management skills
Ability to work on multiple projects simultaneously with exceptional follow through
Ability to communicate key information quickly and effectively
Detail-oriented; comfortable following complex instructions and managing other people to deadlines
Proficient in Teams and Office suite of products
Preferred Qualifications:
English or journalism background
Treasury management, merchant services, commercial card experience
Association of Proposal Management Professionals (APMP) foundation certification a plus but not essential
Knowledge of Seismic, Ovidian or other Proposal Automation tools a plus
Graphic design capabilities a plus
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/). Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf)Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf)E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPosterES.pdf)
