The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need Help? (https://www.brainshark.com/bbandt/careers-site-faq)If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (careers@truist.com?subject=Accommodation%20request)(accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:The purpose of this individual contributor role is to act in a Strategy, Implementation, and Execution capacity for planning, organizing, and overseeing the execution of ET’s Learning Strategies and ET’s Workforce Management and Engagement Customer Facing presence. This role works cross-functionally with internal stakeholders including across TEMPO (Technology Execution Management and Performance Office) and the business office workforce management functions, utilizing strong risk management and problem-solving skills. Supports development of workforce labor plans, engagement roadmaps, workforce metrics, and reporting insights for ET and works closely with key stakeholders to advance ET workforce management, tools, and dashboards.ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Mature and lead the continued buildout of ET Learning Strategies, to include ET Leader Academy, through partnership with WME leadership, ET Business Office Management Organizations, and other stakeholders across the Enterprise.
Partner with WME Leaders and teammates to design, implement, and manage the WME physical presence to include SharePoint and or Source design, communications, and marketing.
Partner with Senior Manager/Manager of Workforce Management, Planning, & Engagement and across workforce verticals to help execute ET workforce strategy for and/or apply strategy within ET business units in partnership with broader TEMPO team and BMOs.
Support ET workforce, talent, and/or engagement programs across ET and/or within designated ET business unit with a focus on balancing risk, sustainability, and financial targets to optimize ET’s workforce (including FTE, CW onshore and offshore) in partnership with ET Cost & Supplier Management.
Partner across TEMPO/ BMOs and with HR to influence and leverage enterprise-wide human capital programs, customizing for ET-specific business needs where required to support ET’s strategic plan.
Track and monitor appropriate metrics in partnership with ET Business Performance & Metrics to holistically report on ET’s workforce, talent, and engagement programs to ensure workplace requirements support staffing needs.
Explore, recommend, and implement opportunities for continuous business process improvement across workforce management, planning, and engagement, both within TEMPO and ET BMOs, with a one team mindset.
Communicate ongoing work, short-term outcomes, and long-term impacts with ET leaders, across TEMPO and ET BMOs, and with HR partners at a regular cadence to support ET’s strategic plan, in partnership with ET OCM support.
Proactively partner to identify and mitigate risks associated with ET’s workforce.
Fully participate Workforce Management, Planning, & Engagement operating model and potentially lead projects including technology, process, efficiency, and departmental initiatives.
QUALIFICATIONSRequired Qualifications :The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree and seven to ten years of related experience or an equivalent combination of education and experience.
In-depth knowledge of principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, human resources, etc.).
Understands foundational concepts of other related professional disciplines. Experience managing small projects.
Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders. Ability to provide direction and mentor less experienced teammates.
Preferred Qualifications:
Project management experience supporting a large enterprise IT workforce management planning organization within a financial or banking institution.
Experience or exposure utilizing SharePoint, Qumu and Pluralsight.
Deep knowledge and understanding of Cloud platform services.
Experience building and driving learning programs.
Experience building and driving customer strategies.
Familiarity with Agile and its application within a Technology environment.
Experience running reports, maintaining documentation and presenting to all levels within an organization.
OTHER JOB REQUIREMENTS / WORKING CONDITIONSSittingConstantly (More than 50% of the time)Visual / Audio / SpeakingAble to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Manual Dexterity / KeyboardingAble to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.AvailabilityAble to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.TravelMinimal and up to 10%General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/). Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf)Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf)E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPosterES.pdf)
