Qualifications
Minimum of 4 years' hotel experience in all aspects of Housekeeping or in a large, multi-use facility required
Minimum of 2 years supervisory experience
Excellent written and verbal communication skills
Must be flexible with working weekdays, weekends, and holidays
Standing for long periods to inspect guest rooms and public areas
Light lifting is possible for stocking supplies and materials
Responsibilities
The Executive Housekeeper works under the direction of the Assistant General Manager and/or General manager
His or her responsibilities include daily duties, supervisory duties, training, checking guestrooms, guest service & satisfaction, & individual effectiveness
Assigns rooms per housekeeper depending on availability, and assigns any extra help for deep cleaning
Verify that washer and dryer equipment are functioning properly
Check VR rooms to make sure they are vacant, clean, and ready
Check the storage area to see if there are enough housekeeping supplies
Get an updated list of the checkouts from the front office; mark each housekeeper's sheet with the new checkouts & turn off all utilities in those rooms
Checks all clean rooms & then immediately updates them in the computer; should constantly check all clean rooms throughout the day
Coordinates with the front desk to see that all guests have either checked-out of their rooms or paid for another night
Turns in all lost & found, reports items in the log book & marks items with the room number & date, contacts guest if guest information is available, completes mailing document if guest request items to be mailed
Makes sure that all storage areas all locked & that all housekeepers' sheets & executive housekeeper sheet are turned in to the front desk before leaving
Assigns work to maintenance employees
Inspection of the hotel grounds
Check all maid carts to see if all bottles are correctly labeled & that the cart is neat and clean
Provide guidance for house personnel, laundry or night laundry to stock all linens on each floor
Completes performance reviews with Assistant General Manager or General Manager when time is due
Train new housekeepers
Other duties as assigned
Sitting, walking, and standing during shift
Ability to perform duties for supervised employees
