Work Requirements: Third-party candidates are not being considered at this time; Candidates must have valid authorization to work in the US as a W2 employee.
Overview: Seeking an innovative and passionate Full stack Senior Software Engineer to build key capabilities and features of the next generation Customer Care and Communication Platform. The ideal candidate will demonstrate an engineering mindset to solve real-world problems, technical expertise to enumerate, evaluate and improve solutions and possess leadership to effectively guide a team of engineers.
In this role, you will partner closely with the platform managers, product team and architects to define platform roadmap, design, build, test and deploy features to deliver quality user experience and relevant messaging to millions of customers across delivery channels and lines of business. Candidates should possess attention to detail and a track record of flawless execution.
Job Responsibilities: As a Full stack Senior Software Engineer, you will be part of an agile squad to design, build, test and deploy cloud native platform and microservices/API that will be consumed by our SaaS based Customer Relationship Management (Salesforce).
Demonstrated hands-on experience with distributed systems design and architecture to build scalable, reliable and resilient platforms
Establish coding best practices, conduct constructive peer code reviews, enable CI/CD and test and release pipelines
Partner with architecture and external development teams to design resuable frameworks and technical solutions
Partner with business, UX design and other technology teams to stand up platform capabilities across delivery channels of voice, chat, SMS/MMS and push notifications and agent desktop portals
Conduct system demos, proof of concepts, and guide development teams to review business requirements, create designs, test plans/test cases
Recommend optimizations for improved resiliency, efficiency and speed to market by adopting good DevOps practices
Conduct performance testing, setup operational monitoring services and dashboards to review availability, system issues jointly with operations teams
Assist with hiring, onboarding and mentoring of new developers for your team
Expectation is for candidate to work on-site once Ally offices reopen
7+ years of related experience with a bachelor's degree in a technical field, or an equivalent combination of experience and education
Expert-level understanding and implementation cloud native architectures (AWS serverless or containers preferred) at scale in production
Prior experience building out platform capabilities from scratch in a multicloud environment is preferred
Experience with source code, CI/CD and build and agile management tools such as Git/Bitbucket, Jenkins, NPM/Maven, Jira
Experience with designing, publishing and consuming REST API using Node.js and stream processing frameworks such as Apache Flink/Kafka or SparkStream is preferred
Prior and integrating with databases, or m for performance
Experience with secure coding practices (OWASP) and accessibility standards
Creating and/or updating technical documentation on tools like Confluence and ReadMe files
Solid understanding of oAuth is required
Demonstrated interest or concepts of machine learning is highly desirable.
Behavioral & Communication Skills:
Excellent communication skills at all levels, from team members to senior management
Must have the ability to work in a team within an Agile operating model
Address the technical questions from the team and stakeholders
Work with the team to complete the product backlog and release plan
Ability to exchange constructive and respectful feedback
Vigilant attention to detail with an understanding that our platforms communicate to large number of customers
Must be able to help communicate ideas and best practices to more junior developers
Must be able to collaborate with wider groups on standards and best practices
Enthusiasm and a desire to be part of an innovative team