On behalf of our client, we are looking for a top-notch Service Tech for premium capital machinery. This is a great opportunity if you enjoy servicing equipment but do not want to travel extensively.
Responsibilities:
- Technical support over the phone / email
o diagnosing electrical and mechanical problems, directing the customer on how to remedy the respective problem / determine which part may be faulty; creating sales orders for replacement parts, if necessary
o training customers in proper use of machines purchased
- Hands-on support at customer site
o helping with machine installations and updates, as well as repairs
The position comes with moderate travel requirements (up to 25%).
- General Warehouse / Showroom Duties
o Be ready willing and able to operate a forklift/pallet jack
§ Load/unload heavy machines and crates from containers and trucks
§ Assist the parts department in receiving and shipping a variety of parts using UPS shipping software
§ Keep the showroom organized
Qualifications:
o an electromechanical background and 5+ years of experience working on capital machinery
o ability to manage administrative tasks such as writing service reports and making travel arrangements in a timely fashion
o must be 100% reliable and service-oriented, able to build a good rapport with customers
