Software Support Technician (Charlotte)

Software Support Technician (Charlotte)

05 May 2019

Software Support Technician (Charlotte)

Company: POS Nation

Job Title: Software Support Technician

Type: Full Time

When applying, insert 'POS Nation Tech Application - Craigslist' in the subject line of your email

Cover letters are appreciated

Ultimately, our Software Support Technicians are problem solvers. As a small business, our top priority is finding the right person, not just another employee.

Provide technical assistance and training to customers using our POS systems and POS software:

Assist customers in improving their business procedures and in optimizing their internal workflow.

Develop an understanding of each customer's unique business in order to tailor our POS software to meet their needs.

Configure hardware and software in a Windows-based environment for custom point of sale orders.

Troubleshoot operational and technical issues with customers' POS systems and software.

Assist with research, development, and implementation of new point of sale software and hardware:

Create documentation and guides for software and hardware.

Develop training curricula for new software.

Identify and report major IT trends.

Our ideal candidate:

Must enjoy working with people and technology.

We look for self learners that can operate in a team-based environment.

Must care about the job and take pride in your work.

POS experience is not mandatory, but definitely a plus.

Wants to work for a small business and grow with the company.

Likes the idea of Beer Friday - or at least likes the idea of hanging out during Beer Friday.

Desired skills:

Basic networking knowledge.

Comfort with Windows operating system.

Ability to dig into new software and easily pick it up.

Problem solver who can analyze a situation and quickly move towards resolution.

Why you should apply - what we believe in:

This is a great position to gain experience in the tech field.

We're a fast-growing company with a startup mentality.

We obsess about being great.

Results go on the board.

We deliver service our customer can brag about.

Challenging and rewarding work environment.


We are hiring on a first-come, first-serve basis. Please email resumes and cover letters to Resumes must be in PDF format to be considered.

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