Lead Sales Consultant

Lead Sales Consultant

02 May 2024
North Carolina, Charlottematthews 00000 Charlottematthews USA

Lead Sales Consultant

ABOUT REMOVERYJoin us in our journey of normalizing tattoo removal around the world! Removery is an innovative, collaborative laser tattoo removal company. We take pride in our mission to make a real difference in people’s lives by supporting them as they embrace change through their tattoo removal journey. Our vision is to remain professional, genuine, and approachable while providing clinically proven, safe, and effective treatments that achieve results! Our teams feel privileged to play a role in empowering our clients to be victors. As such, Removery team members live by the values of Trust, Passion, Purpose, Focus and Effectiveness. Studio teams are highly trained and passionate about what they do. We strive to make it easy for those with unwanted tattoos to remove them - in the most accessible locations, with the best technology, in safe and comfortable environments and with studio teams who will support them throughout their journey. We want to help our clients feel confident and good in their skin again!Removery was formed in 2019 through a merge of the four leading tattoo removal brands in North America. The underlying businesses have operated a combination of 20+ years and have performed more than 1 million treatments, enabling us to offer clients an unrivaled treatment experience. Based in Austin, TX, Removery is the only scaled, pure play provider of laser tattoo removal services in the world. We use best in class technology utilizing the innovative PicoWay® laser equipment to remove tattoos safely and effectively. The foundation is in place to build a network of 400+ locations across the US, Canada, and Australia over the next 5 years.POSITION OVERVIEWWe are seeking a self-motivated, empathetic, and client-focusedLead Sales Consultant in our South Surrey studio to provide client education and a five-star experience through the consultative sales process. This position will report to a Regional Manager and work closely with an in-studio Laser Specialist to provide a holistic client experience. The professional we’re looking for is comfortable with repetitive tasks and finds building client relationships is the most rewarding part of their job. Working as part of a small team, they understand that it comes with a greater responsibility to be reliable and punctual. They are easy to get along with and respectful of others.Our expert marketing and contact center team provide warm leads and scheduled consultations. We also ask that you showcase excitement around community outreach to generate as much interest in our service as possible! From there, your primary responsibilities include delivering a warm, engaging consultative experience to our clients, educating on the tattoo removal process from start to finish, working in partnership with our Laser Specialists, and other administrative-related tasks required for business operations. Our consultants are given the opportunity to make a real impact on our client’s lives, as they embrace change, by supporting them through their tattoo removal journey. Join our team of experts dedicated to changing lives, everyday!POSITION RESPONSIBILITIES

Conduct consultations and drive sales through consultative selling of new clients and upselling current clients

Close sales by building rapport and educating clients on the laser tattoo removal process

Demonstrate ethical sales practices and showcase the value of our approach, service, and protocols

Communicate realistic removal expectations and treatment outcomes

Make tattoo removal easy and accessible to our clients while instilling confidence through expert knowledge of the treatment process and package options

Master all Removery financing options and be able to clearly articulate those options to our clients

Partnering with the studio’s Laser Specialist as part of consultation process, as necessary; Consistently practicing warm client handoff to Laser Specialist

Being a positive member of the team by contributing to team culture

Maintain detailed client records – both new, future potential, and referral clients

Manage follow up process in partnership with our contact center and marketing teams by communicating with clients who have expressed an interest in tattoo removal or fading

Lead your studio’s team in understanding of KPIs, monthly targets, and reporting to ensure goals are consistently set, monitored, and exceeded

High level self-accountability in fostering a positive studio culture and team dynamics.

Administrative tasks such as greeting clients by name, answering phones, responding to emails, and handling client payments.

Manage bookings in collaboration with our Contact Center

Ensure client satisfaction by delivering superior customer service

Community networking and outreach in collaboration with our Marketing team, to inform the public of our service offerings and promotional opportunities

Build loyal referral relationships with tattoo artists, businesses, and clients

Participate in brand-wide updates as well as regular regional team calls and meetings

Represent the company brand, mission, and culture

Take pride in the physical workspace which includes studio stewardship and cleanliness

Preserve visual and merchandising brand standards

Conduct inventory to ensure adequate products, promotional materials, branding on-hand to exceed customer expectations

Additional responsibilities, as required for the success of the brand

POSITION REQUIREMENTS

Passionate about helping people and building relationships

Enthusiastic about the tattoo and tattoo removal industry and our brand

Proven track record in negotiation and overcoming objections in a consultative environment

Awareness this is not ‘just a job’ but an opportunity to make an impact in a positive and meaningful way for our clients while they embrace their tattoo removal journey

2-5 years of B2C selling experience preferred

Excellent consultative sales experience in a retail, MedSpa or similar setting preferred

Comfortable, confident, and competent in conducting client consultations and selling our services

Motivated by a quota-driven environment and bonus opportunities

Self-motivated, entrepreneurial spirit and continued growth mindset

Outstanding communication and a strong capability to identify and solve problems independently.

Excellent interpersonal skills. Display consistent professionalism and a positive disposition

Ability to work and contribute as part of a small, cohesive, and collaborative team

Demonstrated agility in a high-change environment

Effective and client centric communication style

Innovative and curious – bringing ideas to the table to improve your location operationally and the business as a whole

Comfortable doing a variety of tasks and great at multi-tasking

Basic computer skills (Word, Excel, etc.) and quick to learn technology; previous experience using Microsoft office and booking software systems preferred

Zenoti or similar POS/CRM experience, a plus

Reliable transportation to commute to your home studio and/or other designated locations, as needed

Available to work flexible hours, including evenings and weekends

Ability to meet employment eligibility requirements

Must be able to lift 10 lbs. or more repetitively

High level comfort with assessing and interacting with the human body

You will be part of a supportive and close-knit team and given the opportunity to perform purposeful work. Removery is proud to offer a competitive salary, based upon experience, in tandem with a competitive benefits package for FT associates including:

A competitive hourly wage starting at 26-30/hr. and will be determined base on relevant experience

Comprehensive Medical, Dental, and Vision with HRA option, STD and LTD

50K in Life Insurance, at no cost to you! Plus, the option to purchase more

120-hours of accrued, paid, vacation time

Paid Parental Leave

Eight (8) company paid holidays

8 hours of paid volunteer time per year

401K with generous Company Match

A Team Member Referral Bonus Program

Employee Assistance Program – benefits to help you manage daily responsibilities

Collaborative work environment with an amazing culture committed to diversity and inclusion

Ongoing Comprehensive Training

Employee Emergency Fund to assist in times of financial hardship

We are an Equal Opportunity Employer and do not discriminate based on race, ethnicity, religion, creed, sex, gender, gender identity, pregnancy, national origin, ancestry, age, disability, veteran status, marital status, genetic information, sexual orientation, political affiliation, or any other non-job-related factors. We value diversity and are committed to building a team that values an inclusive culture that represents a global perspective of experiences, skills, backgrounds, and expertise.https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf https://www.e-verify.gov/sites/default/files/everify/posters/IERRightToWorkPoster%20EngEs.pdf Powered by JazzHR

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