Customer Service RepresentativeReq ID: 77661Location:Claremont, North Carolina, United States, 28610Are you passionate about providing an excellent customer experience and responsible for identifying potential issues and opportunities for improvement? If so, check out this role!How You'll Help Us Connect the WorldThe Customer Experience Representative identifies customer requirements and works with the Sales, Customer Financial Services, Product Line Management, Business Ops and Manufacturing teams to support our customers in North America. We suggest opportunities to improve the quality and efficiency of our customer experience operation, and we are customer advocates supporting internal/external partner calls as well as handling the life cycle of the order from receipt to delivery to customer happiness. This position is on-site five days a week in either Claremont, NC or Shakopee, MN.Required Qualifications for Consideration:
College degree in business or two or more years of sales support, customer service or related experience
Proficient with Microsoft Office 365 (Excel, Word, Outlook)
Previous experience with an ERP system (SAP)
Located in the central or eastern time zone
You Will Excite Us If You Have:Good interpersonal communication skills, analytical abilities, detail-oriented, quality-focused, problem-solving skills,The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options.What Happens After You Apply:Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=enUSWhy CommScope:CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…come connect to your future at CommScope.CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com .#LI-CS1#LI-OnsiteJob Segment: Customer Service Representative, ERP, Network, Telecom, Customer Service, Technology
