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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.The IT Systems Engineers supports the design, installation, administration and ongoing maintenance of the Grifols Industrial IT infrastructure platforms. Provides technical guidance to project teams and staff in evaluating infrastructure suitability, capabilities, and options. Participates in the installation, monitoring, and maintenance of software and/or hardware platforms to ensure infrastructure performance and availability. Investigates emerging methods and technologies as requested to support IT infrastructure development planning.Relationship Management, Planning, and Strategic Alignment
Builds effective and trusting working relationships with all business and IT partners in areas of responsibility and collaboration.
Develops knowledge of business processes, industry trends, and IT systems to better communicate IT capabilities and support IT solutions and architecture development.
Supports the definition, development, and maintenance of IT strategic and operational plans that support Grifols’ mission, values, and business objectives.
Participates in the implementation of the IT project portfolio.
Collaborates with cross-functional teams and other technical staff to effectively implement and integrate new technologies and applications.
Project Delivery and Management
Proactively identifies project risks and issues; helps determine necessary escalation, mitigation, and resolution steps.
Regularly communicates deliverables status, concerns, and issues to direct supervisor and the Project Manager.
Assists in estimating project cost and time requirements, assessing capabilities and support/resource requirements in area of responsibility.
Creates, reviews, and updates required documentation for changes and projects as assigned in accordance with IT Methodology.
Participates in adoption management of new systems, functions, and technologies, including the development and delivery of end user training as assigned.
Participates in the planning of projects and contributes to developing project plans.
Performs modification and installation of systems as assigned.
Supports the development of technical specifications for system modifications to fulfill documented business and system requirements with an effective solution.
IT Operational Support
Ensures IT quality, legal, and regulatory compliance through adherence to quality control standards in all activities.
Supports the development, documentation, and evolution of IT policies, procedures, and tools to align with business and IT strategies and ensure sustainability of services.
Develops an increasing level of experience in technical and professional skills required to perform assigned job duties.
Regularly communicates individual task status, open issues, and challenges to impacted stakeholders and/or direct manager.
Monitors and addresses assigned issues and changes to ensure timely resolution, updates stakeholders regularly on progress.
Performs administration of technology platforms as assigned to maintain effective operation and consistent availability.
Supports the continuous enhancement of systems and services to improve IT effectiveness and system performance.
Works directly with users of assigned systems as a technical resource for planning operational changes and addressing issues.
Knowledge Sharing and Consulting
Assists in documentation of industry and IT best practices in areas of responsibility and expertise.
Assists peers in completion of routine assignments by sharing knowledge and experience.
Participates in the assessment of emerging technologies for the company; contributes to planning technology adoption and integration with existing systems.
May participate in the development of ongoing user education programs and technical/professional training of IT staff.
IT Service Delivery and Process Capabilities Assurance - Common to all IT Roles
Understands and applies continuous improvement principles to business and IT processes in area of responsibility.
Ensures compliance with technology policies and regulatory requirements and takes appropriate action to mitigate risks and resolve issues.
Proactively seeks and addresses operational opportunities for cost reduction while maintaining or improving IT efficiency and effectiveness.
Develops and promotes ideas for the continuous improvement of IT technologies, services, and procedures with IT leadership and the IT Process Improvement team.
Actively identifies and advises IT management of potential business, technical, and compliance risks relating to the delivery of IT services.
Additional ResponsibilitiesPerforms routine to highly complex assignments efficiently and independently. Supports management in the evaluation and instruction of contract employees performing similar tasks.Knowledge, Skills, and Abilities
Requirements testing and traceability methods
Knowledge of Grifols business processes
Mentoring and coaching
Negotiating and influencing
Empowerment and accountability
Interpersonal relationship management
Risk management
Process improvement principles
External service provider management and best practices
Knowledge of IT services, processes, and operating models
Written and spoken communications
Project management methodologies and practices
Change and adoption management
Systems architecture
At least one specific area of IT technology platforms
System lifecycle management
Root cause analysis
Analyzing and solving problems independently
Networking and collaboration
Productivity and time management
Being detail-oriented and multitasking efficiently
Working independently as well as within a team environment
Proficiency in English required; ability to communicate effectively in Spanish desirable
EducationBachelor’s degree in Information Systems, Information Technology, Computer Science, Engineering, Business Administration or related field. May require documented training and certification in specific technologies or platforms.ExperienceTypically requires 8 years of related experience.EquivalencyDepending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor’s degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate’s degree with 6 years of experience, or a Master’s degree with 2 years of experience.Occupational DemandsWork is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Occasionally walks and stands. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations with occasional travel within the United States. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken and written words and sentences. Interacts with others, relates sensitive information to diverse groups. Must work with diverse groups to obtain consensus on issues.Third Party Agency and Recruiter Notice:Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law. We will consider for employment all qualified Applicants in a manner consistent with the requirements of applicable state and local laws.Learn more about Grifols (https://www.grifols.com/en/what-we-do)Req ID: 518824Type: Regular Full-TimeJob Category: Information Technology
