About your tasks: Own and continuously evolve the end-to-end delivery experience across the customer journey, from pre-purchase delivery information through checkout to post-purchase tracking and transparency. Shape delivery promises by balancing customer expectations with operational feasibility, carrier performance, country-specific requirements and commercial objectives. Build and prioritise a high-impact product roadmap, identifying opportunities to reduce delivery friction, improve customer trust and increase operational efficiency. Collaborate closely with Engineering, UX, Data, ERP, Warehouse Systems, Logistics, Last Mile, Commercial and Customer Service teams to deliver scalable customer-centric solutions. Translate operational complexity into simple customer experiences, improving shipping options, carrier selection, pick-up point guidance and delivery communication. Define success through data, establishing KPIs and measurement frameworks including delivery NPS, delivery promise accuracy, checkout conversion, cost per order and delivery-related contact rate. Identify and eliminate customer friction before it happens, improving delivery guidance and reducing failed deliveries, unnecessary contacts and customer uncertainty. 
