Primary Duties:
Drive new business revenue by successfully converting contract expirations into sold extended warranty agreements.
Maintain existing customer business to minimize lost service agreement business.
Articulate service contract value proposition to customers.
Manage pipeline in CRM to ensure timing of closes matches Monthly Forecast & Quarterly Business Plan.
Works collaboratively with sales, support, marketing and customers to ensure attainment of customer satisfaction.
Administer warranty contract quotes, purchase orders and invoicing.
Quote warranty contract offerings to customers.
Submits invoices and purchase orders to Customer Service and Finance.
Assists customer and internal team with resolving warranty contract billing disputes.
Maintain database of current customer instruments/contracts to determine systems with expiring warranty coverage in need of contracts and/or contract renewals.
Performs other duties as assigned.
Education, Skills & Experience
HS diploma or equivalent is required, A bachelor’s degree in science or business-related field preferred.
N o experience required; however, related experience in a sales/lead generating role is strongly preferred.
Familiarity with all bioMerieux products is preferred
Working knowledge of SAP and Salesforce.com preferred
Good problem solving, conflict resolution and decision-making abilities
Excellent communication skills, both verbal and written
Exceptional customer interaction skills
Exceptional organizational skills; detail-oriented
Mature and pleasant telephone demeanor
Strong basic office and Microsoft Office applications (Word, Excel, PowerPoint) skills
Strong interpersonal skillsGood negotiation skills
Math and basic finance skills
Self-starter and ability to work with little supervision
Knowledge of service offerings and sales processes preferred
