ABOUT DSC:In 2011, we didn't just disrupt the entire shaving industry; we revolutionized it, shattering conventions with a viral video sensation that became the gold standard for humor in advertising. Our trailblazing direct-to-consumer model didn’t just pave new paths—it bulldozed age old industry giants, minting us as a force to be reckoned with.Dollar Shave Club crafted not just products, but experiences. We made shaving not suck by cutting out all the unnecessary BS that's been upsold to guys for decades. We continued to make great fking blades and also became the geniuses behind tons of dude-centric products like Ball Spray, offering solutions to problems men didn't know they needed.Today we continue to expand our international grooming arsenal, and hold fast to the disruptive DNA and irreverent humor that catapulted us to fame. Our global expansion and presence in tens of thousands of retail stores are testaments to our commitment to make the hairy globe a little smoother.Stop wasting time not working for us and come join the club!ROLE SUMMARY:The Manager, IT Operations and Technology plays a key role in ensuring Dollar Shave Club’s technology infrastructure runs at peak performance. In this role, you’ll manage and optimize the company’s networks, servers, hardware, and software, while driving data security and troubleshooting efforts. You’ll lead a high-performing IT Support team, ensuring quick resolution of issues and maintaining seamless operations across the company’s tech ecosystem. Additionally, you’ll play a pivotal role in delivering outstanding customer service by ensuring that internal teams and users have the support they need for a smooth and efficient experience.RESPONSIBILITIES:
Managing IT infrastructure: Overseeing the company's network, servers, hardware, and software
Manage access control and security principles for AWS and other development infrastructure in collaboration with engineering teams.
Maintain and enforce fine-grained application access controls via Okta and other identity management platforms.
Network maintenance: Ensuring the stability and security of the company's network, including Wi-Fi and wired connections
Server management: Monitoring server performance, optimizing resource allocation, and implementing security measures
Hardware and software management: Procuring, installing, and maintaining necessary hardware and software
Coordinate purchasing of IT equipment (network and server) for all locations to include determining needs, pricing, ordering, and tracking
Identify alternate ways to achieve savings within the organization, via new product recommendations and vendor identification
Data management: Developing and implementing data backup and disaster recovery plans
Security management: Protecting the company's systems and data from cyber threats
Troubleshooting: Identifying and resolving technical issues that may impact operations
Team management: Leading and managing a team of IT professionals
Project management: Overseeing IT projects, such as system upgrades or new technology implementations
REQUIREMENTS:
Bachelor's degree in computer science, information technology, or a related field required
8+ years of experience in technical operations, infrastructure management, or a similar role
Strong knowledge of Windows servers, Digital cloud services, data center operations, and IT security
Experience with virtualization technologies, enterprise storage systems, and network protocols
Excellent leadership and team management skills, with a track record of building and developing high-performing teams
Experience working in a direct-to-consumer setting, or a consulting background is highly preferred
Strong problem-solving and decision-making abilities, with a focus on driving continuous improvement
Effective communication and collaboration skills to work with cross-functional teams and senior management, as well as explaining IT principals to a non-technical audience
Experience in IT planning and deployment of company-wide IT solutions
Strong skills with Jira/Freshservice Service Management, Atlassian dashboards and metrics
You are detail oriented, have a problem-solving attitude and aim to provide the best customer experience
Relevant certifications are a plus, especially those in IT security
POSITION TYPE:This is a full-time exempt position.WORK ENVIRONMENT:This position is in-office, working out of our HQ in Durham, North Carolina 4x a week.SALARY:$150,000-$165,000 + BonusBENEFITS:
Comprehensive benefit plans with low premium options, including medical, dental and vision coverage, along with supplemental coverage options
Free life insurance, short term disability and long term disability
401(k) plan with a company match of 100% of the first 2%, and 50% of up to an additional 4% with no vesting period
Unlimited vacation and generous sick time
Half day Fridays year-round (subject to business needs)
12 weeks of fully paid parental leave
4 weeks of fully paid disability leave
Free Dollar Shave Club Products
Monthly cell phone and work-from-home stipends
APPLICATION PROCESS:All applications must be submitted via our Applicant Tracking System, Greenhouse, in order to be considered. Once you submit your application, the recruiting team will review your submission and will reach out if your skill sets and/or qualifications match our needs. If selected, you’ll be invited to an initial phone screening interview with a recruiter before meeting with various members of the team. Candidates will be notified if they are not selected for the position. The position will remain open and well be accepting applications until the role is filled.Dollar Shave Club is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identification, national origin, disability, or protected veteran status.Reasonable Accommodation: Dollar Shave Club provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: accommodations@dollarshaveclub.comPlease state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Dollar Shave Club will be reviewed at the e-mail address supplied.Dollar Shave Club will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.Thank you for considering a career with Dollar Shave ClubPrivacy Notice for California Job Applicants (https://drive.google.com/file/d/1c2cfXqy4QCVLfUsRgjuYXDw-JKdWH10P/view?usp=sharing)Dollar Shave Club participates in the E-Verify program. Please click the links for more information:
E-Verify Participation (https://drive.google.com/file/d/1JO55kf11kfjX1YFuI1atNKJ4WgJU9lc-/view?usp=sharing)
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