Vacancy expired!
The Resource Manager is responsible for managing resourcing of all booked and opportunity stage projects across Professional Services. This position requires that the individual be the liaison among the Professional Services department leaders and Revenue Operations as it relates to resourcing across all work. The Resource Manager also works closely with Finance, Talent and Culture, and Recruitment to manage department census and facilitate appropriate staffing across the department based on aggregate understanding of project requirements. The Resource Manager must also ensure that project resourcing is prioritized and managed in order to assure timely delivery and must communicate to appropriate Project Managers and department leaders resourcing issues that may impact scheduled deadlines. It is also required that this position enforce company processes by utilizing and requesting all Project Managers use proper procedures when requesting resources. Purpose The Resource Manager will be responsible to:Act as point of contact for resource booking confirmation, conflict resolution, and development of solutions in support of business goals.Build, maintain, and communicate resource forecasts.Manage and resolve resource booking conflicts.Assist with managing to overall utilization objectives and increasing utilization goals on the Professional Services team. Major AccountabilitiesRun weekly resource meetings and facilitate resourcing issues / conflict resolution with Professional Services project managers and appropriate department heads.Manage resourcing forecast reports, spreadsheets and analysis for Professional Services based on input from weekly meetings.Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing.Work with Professional Services department leaders and Project Managers to identify appropriate resource requirements for each account and project.Monitor day to day bookings, resourcing, and utilization trends, identifying potential instances of underutilization and actively work with the Practice Leaders to address and solve those issues.Work to resolve any issues regarding under or over allocations of current staff members.Run weekly meetings with Professional Services management team to discuss all active projects and potential new business as well as to stay informed of potential issues such as resource and change control matters.Receive, analyze and report on weekly utilization reports to the Professional Services management team.Alert Senior Management team of any potential concerns or issues with meeting key client deliverables due to resourcing.Manage overall hiring recommendations and forecasts, allowing for onboarding and ramp up time, based on forecasted resource needs.  Ensuring the right resources, with the right skillsets, available at the right times.Work with departments to coordinate resource forecasts with on demand talent vendors and facilitate initial discussions necessary to meet specific project requirements. Assist with managing on demand talent vendors to resourcing, onboarding and utilization objectives. Identify potential resourcing or process issues and present to Professional Services management team with resolutions to such issues where applicable.Attend weekly department resource calls as necessary and manage collaboration process with other department or practice to share resources on an as needed basis.Develop & manage a training program for the Professional Services team, including curriculum, content development and delivery vehicles with the end goal of maximizing billable resource utilization.  Recommend process improvements for Resource Management.Manage junior staff, as required by business growth. Foster professional growth and development of all direct team members.Perform the above tasks at scale; delegate appropriately to team members.
