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Customer Services RMA Administrator is responsible for processing of Return Material Authorizations (RMA) from our customers. Major functions: Includes but not limited to trouble shooting product issues, confirming warranty information, emailing, and calling customers. Assigning RMA (Return Material Authorization) numbers, completing appropriate RMA forms and keying in data. Creating orders for replacements or credits. Process and answer customer emails and telephone calls, providing high quality service. Excellent communication skills - this role requires the ability to deal with customers/vendors and handle difficult situations professionally, on the phone, by email. Knowledge of Microsoft Office and QuickBooks is a plus.
