If you’ve got supervisory, customer service and money handling experience, you’ll love putting that knowledge to work in our busy claims office! We are looking for organized, hands-on administrators who have a flair for dealing with the public. No two days are the same at the Lottery, but many days are spent awarding our winners with prizes! The lottery made the Triangle Business Journal’s Best Places to Work list in 2024for the second year in a row. We’re glad that everyone knows what we already do − our employees are passionate about the lottery and what we do for the community. Responsibilities:Oversee personnel by ensuring policies and procedures are followed; track schedules, duties and responsibilities; perform annual reviews, hiring, terminating, and discipline responsibilities; coordinate meetings and training programs; and develop/implement filing proceduresServes as the region’s property custodian, maintaining appropriate files and records. Receive, unload and store point of sale, tickets and other related items. Create reports and spreadsheets; maintain retailer files; process winner claims; reconcile cash and tickets; process reconciliation spreadsheets and balance daily; and request claims approvalProvides customer/retailer support by processing claims and inquiries; resolves complaints; coordinates disbursements of Banners and Winners Certificates; and contacts players regarding paymentsRequirements:Associate's degree and 2 years of experienceCash handling experience and balancing preferredAbility to communicate effectively orally and in writingSkill in Microsoft Office, including Excel, Word, and PowerPointSkill in word processingSkill in customer relationsValid State Driver's LicenseIRS TIN Matching system(Preferred)Notary public certification (Preferred)First Aid and CPR certifications (Preferred)Hiring Range: $56,186(This exempt position will be hired at or close to the posted rate.)Closing Date: May 29, 2025About the North Carolina Education LotteryWe raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. We award nearly $10 million a day in prizes. To learn more, visit our website www.nclottery.com. At the North Carolina Education Lottery, we deal with winners everyday: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication and a fun work environment. All employees of the Lottery are expected to support the organization values (honesty, respect, integrity and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc). Equal Opportunity EmployerPI271406951 Apply
