HOW YOU WILL MAKE AN IMPACTSG 10/11Are you passionate about delivering exceptional customer experiences? Do you thrive in a role that blends marketing, customer success, and technical expertise? Join our Truck Tire Digital Solutions team as a Customer Success Manager and help drive the success of our customers using ContiConnect!Why You’ll Love This Role:As a Customer Success Manager, you’ll play a pivotal role in ensuring our customers maximize the value of our digital solutions. You’ll work closely with sales, marketing, and product teams to enhance customer relationships, drive adoption, and improve retention. If you’re a proactive problem solver with strong communication and technical skills, we want to hear from you!What You’ll Do:Customer Relationship ManagementBuild and maintain strong customer relationships.Conduct regular check-ins and business reviews.Serve as a key liaison between customers and internal teams.Customer Success & RetentionDevelop strategies to enhance customer satisfaction and reduce churn.Identify opportunities to improve customer experiences and engagement.Training, Support & EnablementTrain customers on the effective use of ContiConnect software.Monitor customer usage and provide support for full adoption.Deliver product demonstrations and presentations.Performance Analysis & ReportingAnalyze customer data to identify trends and upsell opportunities.Report on performance metrics and recommend improvements.Collaboration & Process OptimizationWork with sales, marketing, and product teams to enhance customer experience.Optimize CRM processes and oversee lead management.Product Feedback & DevelopmentCollect and communicate customer feedback to inform product enhancements.
