Description We are in search of a skilled Customer Service Representative to join our team in the Wholesale Distribution industry, based in Garner, North Carolina. This role offers a contract to hire employment opportunity, where you will be responsible for executing a range of tasks related to customer service and data entry. Your primary function will be to ensure excellent service standards and maintain high customer satisfaction.Responsibilities: Handle inbound calls from customers, providing prompt and accurate assistance Deliver exceptional customer service in a call center environment Maintain customer records by updating account information in the database Process customer credit applications, ensuring accuracy and efficiency Attend to customer inquiries, resolving any issues and providing necessary information Monitor customer accounts and undertake appropriate actions where necessary Manage both inbound and outbound calls, ensuring effective communication Utilize Microsoft Excel and Microsoft Word for data entry and other related tasks Carry out order entry tasks, processing orders in an accurate and timely manner Schedule appointments with customers when required, maintaining a well-organized schedule Handle email correspondence, responding to customer emails in a professional and timely manner. Requirements Proficiency in answering inbound calls and managing inbound/outbound calls in a call center setting. Demonstrated ability in providing exceptional customer service. Strong data entry skills and order entry experience. Excellent proficiency in Microsoft Excel and Microsoft Word. Experience in managing email correspondence professionally and efficiently. Ability to schedule appointments effectively. Familiarity with the wholesale distribution industry is desired. Strong communication and interpersonal skills. Ability to work in a fast-paced environment. Detail-oriented and able to handle multiple tasks simultaneously. Proven problem-solving abilities. High level of professionalism and a positive attitude. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
