United Diesel Inc is a fast-paced growing diesel repair establishment. We focus on our employees growing and expanding their knowledge and skills to become the best of the best. We work with OEM’s to access factory training to provide employees with the knowledge and skills to succeed.
Job Responsibilities:
- Initiates automotive services and repairs by ascertaining performance problems and services requested.
- Verifies warranty and service contract coverage, developing estimates, writing repair orders, maintaining customer rapport and records.
- Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Develops estimates by costing materials, supplies, and labor.
- Calculates customer’s payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Obtains approval signatures and enters RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle. Obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions or concerns. Arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
- Enhances the organization’s reputation by exploring opportunities to expand business.
- Schedules vehicles for repair in organized fashion and follows up with technicians on job completion times
- Assist parts manager in ordering parts and stocking high use items
- Designs preventive maintenance schedules for customers' vehicles
- Other duties as required by management
Work Hours:
- 8:00am-5:00 pm
- Monday - Friday
Benefits:
- Major Medical Health
- Telehealth - 24-hour Nationwide Healthcare
- Life Insurance/AD&D
- Worksite Coverages
- Short Term Disability
- Dental and Vision Insurance Available
- Retirement (401K) with matching
- 80 hours vacation
- Paid Holidays
- Boot Reimbursement
- Weekly direct deposit
Preferred Automotive Service Writer Advisor Qualifications / Skills:
- Equipment Maintenance
- Problem solving
- Reporting research results
- Quality focus
- Productivity
- Estimating
- Product knowledge
- Customer service
- Safety management
- CDL A Preferred
Education and Experience Requirements:
- High school diploma, GED, or equivalent
- 2-plus years of experience in a service advisor role strongly preferred
- Experience or certification with specific manufacturer is a bonus
- Computer and point-of-sale proficiency
- Previous customer service experience
- Valid driver’s license with an acceptable driving record
If you want to join a team that is growing and investing in you, please contact us at (919) 563-8840 or email your resume to Service@uniteddieselnc.com.
