Auto Body Shop Estimator (Granite Falls, NC)
Caldwell Collision Inc. is a busy family-owned, quality minded business, not a DRP chain shop. Starting in our fourth year of business, Caldwell Collision Inc. is swiftly establishing itself within the area and in the industry. Treating people with respect, excellent customer service and quality and safe repairs for our customers to be Priority One. If you are looking to be part of a team, treated like a family member and take pride in your job, then Caldwell Collision Inc. is looking for you.
Caldwell Collision Inc. has an immediate opening for a Body Shop Estimator.
Your responsibilities would include the following:
- Participate in Daily Production Meetings.
- Maintain and execute schedules for best workload management and cycle time.
- Provide customers with a Single Point of Contact customer service.
- Provide customers with timely and accurate updates and information.
- Develop and maintain customer contact for best possible CSI results.
- Inspect, analyze, and evaluate damaged vehicles to create proper estimate(s).
- Research and understand OE Guidelines for each vehicle manufacturer.
- Previous experience with or ability to learn CCC One Estimating Software.
- Develop Blueprints for a proper repair plan based on OE Guidelines and industry standards.
- Create and maintain Repair Order folders per company guidelines.
- Contact insurance providers to collect needed estimates and payment information.
- Provide technicians with the necessary OE Guidelines for proper repair procedures.
- Oversee and manage vehicle workflow and throughput.
- Work with technicians to verify complete disassembly to complete a comprehensive supplemental inspection and identification per company expectations.
- Use provided industry guides for proper estimate writing and supplemental billing.
- Submit supplements to insurance providers or customers per company guidelines to get needed authorizations or approvals in a timely manner.
- Compare insurance supplements to determine differences between the insurance supplement and company supplemental submissions.
- Make follow-up contacts with insurance providers for timely supplemental payments.
- Coordinate vehicle owner pick-up times when repair is completed.
- Participate in Management Team Activities to promote the best possible company and employee success.
- Participate in company safety meetings and OSHA compliance issues.
- Attend any industry training deemed necessary.
- Attend any associational meetings deemed necessary.
- Other duties not listed to provide the best customer experience and company success.
Expectations:
- High School Diploma or GED equivalent.
- Have a healthy working knowledge of vehicle nomenclature, construction, and repair.
- Positive attitude with a friendly and patient demeanor.
- Excellent Customer Service communication and phone skills.
- Attention to detail and excellent organizational skills.
- Have or be able to learn good negotiation skills.
- Have or be able to learn good sales skills to capture work estimated.
- Basic Computer, reading and math skills.
- Ability to learn new technology, repair, and service procedures.
- Have a valid driver's license and your own transportation.
- Be on time and reliable. Regular and predictable attendance is required.
- Participate in morning production meetings.
- Have a good work ethic with pride in your work and yourself with pleasant demeanor.
- Be able to work as a team player with and around others.
- Understand the value and need to treat others with respect and dignity.
- Be able to stoop, bend, lift moderately heavy items and generally be able to do manual labor.
- Be able to follow instructions to perform a task with minimal supervision.
- Be able to apply common sense, understanding and problem-solve.
- Performing tasks with a high level of quality mindset.
- Be drug free and submit to a background check.
- Be honest and trustworthy.
Caldwell Collision Inc. Offers:
- Top Pay commensurate with your experience.
- Paid Time Off (10 days to use for vacation or holidays).
- Periodic performance-based pay-raise opportunities.
- Six-month evaluations with potential job performance bonuses.
- Company sponsored events throughout the year.
- Professional and future-minded work mentality.
- Air-conditioned work environment.
- Growth and training opportunities within the company.
- A Management Team that cares about your success and future.
We are looking for someone who takes pride in their work and themselves. Interaction with customers and vendors is required, so a positive outlook and good customer skills are very important. We desire someone who is looking for a place to become a part of a team and work as a family and represent our company well. Caldwell Collision Inc. demands a mentality of quality and excellence for our customers while providing the right individual with an excellent work environment.
Check us out on carwise.com, Facebook and www.caldwellcollisioninc.
Make your next and final career move to Caldwell Collision Inc.
Apply with resume by email or in person to:
Caldwell Collision, Inc.
Granite Falls, NC 28630
(828) 313-2001
caldwell.collision.inc@gmail.com
Ask for Tim
